IT channel-based vendors and managed services providers (MSPs) asked us how others were preparing for winter storm Hercules -- so we found out.

CJ Arlotta, Associate Editor

January 2, 2014

2 Min Read
Channelbased vendors say they39re ready to tackle the needs of MSPs during winter storm Hercules
Channel-based vendors say they're ready to tackle the needs of MSPs during winter storm Hercules.

IT channel-based vendors and managed services providers (MSPs) asked us how others in the channel were preparing for winter storm Hercules — so we found out.

According to a few channel-based vendors that we spoke with, they will be leveraging their resources to provide MSPs with additional support and services during this week’s storm, opening their doors for any assistance MSPs may need.

Intronis

Intronis, a cloud-based backup provider based out Chelmsford, Ma., added more resources to its service desk to assist partners with this week’s winter storm.

“Intronis has staffed up its service desk with additional resources and always has recovery drives readily available for our partners,” Intronis co-founder and Channel Development VP Neal Bradbury told MSPmentor via email. “Being a cloud-based BDR services company, we are prepared and available to help our partners.”

Datto

Datto Support VP Victor Mathieu told MSPmentor that the Norwalk, Conn.-based backup disaster and recovery (BDR) vendor will put its “normal and effective route of planning” into action.

This planning includes “around the clock review of weather patterns, double and triple checking of technology on our end, and of course, on-going communication with partners,” he said.

“Datto has 24/7 tech support, so we are always covered on that front,” Mathieu said. “Regardless of weather or time of day, Datto is here to support our partners.”

Continuum

Boston-based managed services solutions provider Continuum is “maintaining close contact” with MSP partners throughout winter storm Hercules, Continuum Product Management and Technical Services VP Dee Zepf said.

“As the first blizzard of 2014 strikes the Northeast, it reminds us all about the importance of being prepared for any major storm, whenever it hits,” she said. “We are maintaining close contact with our MSP partners to support their clients as some businesses close early while others brace for possible power outages.

Zepf added: “Having a comprehensive business continuity plan in place is essential — including disaster recovery, continuous system monitoring and management, and around-the-clock end-user assistance to meet spikes in support activity as the storm hits.”

MSPmentor’s additional storm coverage

MSPmentor has been following winter storm Hercules closely for channel partners. Take a look at the following articles for further insight on how MSPs can prepare themselves and customers for winter storms:

If you’re a channel-based vendor or an MSP in the Northeast, feel free to reach out to Associate Editor CJ Arlotta at cj.arlotta”at”penton.com to let us know how you prepare your partners or customers for winter storms.

Be sure to keep checking back to MSPmentor for additional coverage of how the channel is handling winter storm Hercules.

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About the Author(s)

CJ Arlotta

Associate Editor, Nine Lives Media, a division of Penton Media

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