TCN Partners with MPG to Market Cloud Contact Center Suite

Cloud-based call center technology provider TCN has partnered with MPG Management Associates to market its cloud contact center suite to a broader network of resellers and hardware vendors.

Michael Cusanelli, Associate Editor

June 30, 2015

1 Min Read
Terrel Bird CEO and cofounder of TCN
Terrel Bird, CEO and co-founder of TCN

Cloud-based call center technology provider TCN has partnered with MPG Management Associates to market its cloud contact center suite to a broader network of resellers and hardware vendors.

As a carrier neutral master agency, MPG will market TCN’s Platform 3.0 contact center suite to its agent network, which currently serves more than 500 agents worldwide, according to the announcement.

The partnership is expected to both strengthen MPG agents’ hosted contact center offerings and generate additional sales by marketing TCN Platform 3.0’s API tools, which allow integration to all CRM platforms including Salesforce, Quickbooks and Microsoft Dynamics.

“We reached out to more than 40 hosted contact center solutions providers, and TCN was the only provider that offered easy API integration to all CRM platforms used in multiple industries,” said Carmine Yodice, director of business development, MPG Management Associates, in a statement. “We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers.” 

TCN Platform 3.0 is the company’s latest cloud-based contact center suite, with features including predictive dialing, Interactive Voice Recording, call recording and business analytics. The company hopes to greatly expand its market presence through the new partnership with MPG, said Terrel Bird, CEO and co-founder of TCN.

“As contact centers and BPOs around the world make the switch from premise-based to cloud-based contact center technology, it’s vital that we align ourselves with strategic partners who can help us extend our reach in the marketplace and help companies achieve improved efficiency, cost saving, flexibility, scalability and control,” said Bird.

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About the Author

Michael  Cusanelli

Associate Editor, Penton Technology Group, Channel

Michael Cusanelli is the associate editor for Penton Technology’s channel properties, including The VAR Guy, MSPmentor and Talkin' Cloud. He has written articles and produced video for Newsday.com and is a graduate of Stony Brook University's School of Journalism in New York. In his spare time Michael likes to play video games, watch sci-fi movies and participate in all things nerdy. He can be reached at [email protected]

 

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