Sponsored By

Salesforce.com Launches Community Cloud for Enterprise CollaborationSalesforce.com Launches Community Cloud for Enterprise Collaboration

Salesforce.com (CRM) has announced the Salesforce1 Community Cloud, an enterprise collaboration solution that is designed to help companies create online communities to connect with customers, employees and partners.

Dan Kobialka

August 29, 2014

1 Min Read
Salesforce1 Community Cloud Executive Vice President Nasi Jazayeri
Salesforce1 Community Cloud Executive Vice President Nasi Jazayeri

Customer relationship management software provider Salesforce.com (CRM) has launched the Salesforce1 Community Cloud.

This new enterprise collaboration solution is designed to help companies create online communities to connect with customers, employees and partners.

“More than 2,000 active communities have gone live since we first offered a communities product just over a year ago,” Nasi Jazayeri, executive vice president of Community Cloud, said in a prepared statement. “Based on the success we have seen with customers, tremendous market opportunity and support from our ecosystem, Salesforce.com is doubling down on communities with our new Community Cloud.”

Salesforce.com said Community Cloud enables companies to build communities that are:

  • Connected directly to Salesforce CRM and business processes

  • Personalized to each community member’s unique needs

  • Respond accordingly to mobile devices to ensure every community member has the same experience, regardless of whether they access a community via laptop, smartphone or tablet

The Community Cloud solution starts at $500 per month and is currently available.

What does Community Cloud mean for Salesforce.com?

Salesforce.com is venturing into the enterprise collaboration market with its new Cloud Community, which could help the CRM software provider extend its reach.

International Data Corp (IDC) noted the enterprise collaboration market is expected to be worth $3.5 billion by 2018, and Cloud Community enables Salesforce.com to engage with companies across the globe.

“Any company can benefit from creating an engaged community,” said Vanessa Thompson, IDC research director of enterprise collaboration and social solutions. “Salesforce.com raises awareness of the immense value of community solutions with Salesforce1 Community Cloud by putting business processes at the center of engagement.”

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

About the Author(s)

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

Free Newsletters for the Channel
Register for Your Free Newsletter Now

You May Also Like