MSP Top 501 Profile: Dataprise Puts Focus on CloudMSP Top 501 Profile: Dataprise Puts Focus on Cloud
Do customers still need managed services after they transition to the cloud? David Eisner, CEO of managed service provider (MSP) Dataprise (ranked 15 on this year's MSPmentor 501 Global Edition) told MSPmentor that many customers believe the move to the cloud means that they won't need managed services anymore. But that's just not true.
September 29, 2014
Do customers still need managed services after they transition to the cloud? David Eisner, CEO of managed service provider (MSP) Dataprise (ranked 15 on this year’s MSPmentor 501 Global Edition) told MSPmentor that many customers believe the move to the cloud means that they won’t need managed services anymore. But that’s just not true.
Educating customers about the continuing need for managed services in the cloud era is imperative right now. The Rockville, Maryland-based MSP finds it’s essential today to ensure that customers know that outsourced IT management and cloud services go “hand in hand”
“Although the cloud offers flexibility and efficiency, it is a misconception that once businesses transition to the cloud, [the cloud] will not need to be managed, administered or monitored,” Eisner told MSPmentor. “We all need to work harder to get the word out on this: No matter where your assets live, you need a qualified partner to ensure it all continues running smoothly.”
Eisner is making sure his company is putting more of a focus on cloud services and how it can help customers with everything to do with the cloud.
“[Our company] is currently working to create a greater thought leadership footprint in the IT industry by providing more meaningful IT insight through a number of channels,” Eisner added. “We will be strengthening all of our offerings, placing great emphasis on our cloud services by migrating to a cloud management role, as we feel this is where our customers will benefit the most.”
But while the company focus today is on cloud, back at the start the company focused on providing hourly IT services. The move to cloud and other services has been an evolution over the company’s history. Here’s some background on Dataprise.
Dataprise evolves in the IT industry
Founded in 1995, Dataprise primarily serves customers in the Mid-Atlantic states and offers various managed services to customers, including:
Help desk and remote support
Eisner pointed out Dataprise has successfully evolved in the IT industry, moving away from hourly support charges and unpredictable fees to a managed services model.
“Our solution was a middle-of-the-road compromise approach adopting the best facets from both models. Because of this, we have experienced significant growth at Dataprise, which involved hiring more employees, creating new positions and depending more and more on [our] process to serve our clients,” he said.
Dataprise also recently embarked on a rigorous peer certification process and has joined the MSPAlliance.
This Maryland-based MSP continues to follow the philosphy that “customers should be focused on running their core businesses — and not their technology,” which is reflected in its managed services approach.
Headquarters: Rockville, Md.
Geography served: Primarily Mid-Atlantic states; also provides nationwide coverage
Number of employees: 203
Key Technology Partners: Cisco, Microsoft, VMware
Dataprise supports SMBs
Today, Dataprise boasts 203 employees and has helped more than 5,000 organizations “make best use of their business technology.”
Dataprise supports small and medium-sized businesses (SMBs) in several industries, including:
Dataprise on the move in 2015
So what’s ahead for this growing MSP? Dataprise plans to move its headquarters to a 23,000-square-foot office in Maryland’s Montgomery County next year to provide employees “with a working environment designed to encourage collaboration, innovation and development,” according to Eisner.
“The new space will feature cutting-edge technology and storage onsite, allowing for more efficiency in our business practices and customer service,” he added.
Dataprise employees understand that all businesses have different needs, Eisner said, and will continue to teach customers about managed services to ensure they receive support that fits the needs of their respective organizations.
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