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Microsoft, Cisco, AWS, More Tackle Future of Work with New Products

Contact centers and seamless integration of UC products were front and center at Enterprise Connect.

Claudia Adrien

March 25, 2022

6 Slides

Executives representing Microsoft Teams, Cisco Collaboration, Amazon Web Services, Zoom, RingCentral and Google Cloud presented keynotes at this week’s Enterprise Connect. Although the topics were diverse, some common themes emerged. Several speakers discussed the importance of the contact center to their companies’ business models. It left the audience wondering when the other firms will create tools to compete for contact center business.

Enterprise-Connect-logo-300x157.jpgTo say that the pandemic influenced many products on display at the conference would be an understatement. The speakers addressed that in the keynotes, discussing that the future of work is a hybrid model. Moreover, the solutions their companies now offer are geared to that reality. This could be a virtual receptionist, a seamless Webex experience in an electric vehicle, or a highlight reel employees can watch of a missed meeting.

However, one speaker summed up this era best by staying true to basic business principals.

“We really have to listen to customers to make sure we’re bridging that gap between what’s there now and what’s coming in the future,” he said.

To see excerpts from the keynotes, click on the slideshow above.

Enterprise Connect is part of the Informa Tech portfolio of live events and digital platforms. it is operated by Informa, the parent company of Channel Futures.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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