New Products, Services for the Channel: Contact Center LLMs, Dell, Telarus, MoreNew Products, Services for the Channel: Contact Center LLMs, Dell, Telarus, More
The contact center providers are working to keep up with each other and differentiate with domain-specific large language models.
September 19, 2023
Large language models (LLMs) are proliferating in contact center environments.
Cloud communications providers say they are layering generative AI capabilities into their contact center software to give their agents better insights on data. In the case of Dialpad, that means a domain-specific ChatGPT integration that pulls data from a business’ internal communications.
LLMs Beyond the Contact Center
And LLMs don’t just apply to the contact center. Nutanix announced GPT-in-a-Box, which it designed to help companies and their developers build these generative AI systems. And SD-WAN/SASE provider Versa Networks updated its AI and machine learning to better identify security threats.
Then, if you missed it, see our previous recap of new products and services.
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