New Products, Services for the Channel: Contact Center LLMs, Dell, Telarus, More

The contact center providers are working to keep up with each other and differentiate with domain-specific large language models.

James Anderson, Senior News Editor

September 19, 2023

14 Slides

Large language models (LLMs) are proliferating in contact center environments.

Cloud communications providers say they are layering generative AI capabilities into their contact center software to give their agents better insights on data. In the case of Dialpad, that means a domain-specific ChatGPT integration that pulls data from a business’ internal communications.

RingCentral and GoTo also shared updates on generative AI capabilities in their contact center portfolios.

LLMs Beyond the Contact Center

And LLMs don’t just apply to the contact center. Nutanix announced GPT-in-a-Box, which it designed to help companies and their developers build these generative AI systems. And SD-WAN/SASE provider Versa Networks updated its AI and machine learning to better identify security threats.

Other stories from the past month include a new option for Teams direct routing, an upcoming announcement from Cisco on cybersecurity, and a new sales module from Telarus.

Read 14 stories about channel-impacting products and services that recently hit the market, in the slides above.

Then, if you missed it, see our previous recap of new products and services.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn.


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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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