MSPs Successfully Target Midmarket Customers

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Consider the situation at Precision IT, a managed service provider in New York. David D’Arcy, founder and president of the company, says Precision IT has successfully resold N-able’s software into three midsize customer settings, with two more major deals in the pipeline. Precision IT’s current midmarket deals range from 600 to 3500 seats.

Precision IT isn’t alone. N-able says the company’s Midmarket Partner Program, launched in May 2009, has attracted nearly 120 channel partners. As part of that announcement, N-able vowed to avoid direct sales and funnel all leads to its midmarket partners. “We’re helping our channel partners take the cost out of winning business in the midmarket,” asserts Frank Colletti, N-able’s director of sales.

In a typical scenario, N-able routes a midmarket lead to the most appropriate channel partner — using email and phone-call follow-ups. Then, N-able assists the channel partner with the sales process, if needed. By roughly 2Q 2010, N-able will further automate the midmarket lead distribution process, using Salesforce.com.

Midmarket Competition

In the meantime, MSPs like Precision IT are building closer working relationships with midmarket IT directors and internal corporate IT departments. This is part of a wider trend in the managed services market. A few prime examples:

We’ll be careful not to hype the midmarket as a the next huge opportunity for MSPs. But companies like Precision IT offer proof that selling RMM software into corporate IT departments can generate incremental revenue plus new business relationships.

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