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Windstream Enterprise, AWS Team to Strengthen Virtual Meeting Experience

Windstream Enterprise turned to Amazon to make video streaming and sharing simple to implement and cost effective.

Claudia Adrien

January 11, 2023

3 Min Read
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Windstream is partnering with Amazon Web Services (AWS) in a collaboration that gives enterprises robust security, scalability, reliability and flexibility while using the Windstream Enterprise OfficeSuite Live virtual meeting platform.

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Windstream Enterprise’s Austin Herrington

Austin Herrington is vice president, product management at Windstream Enterprise.

“Teaming OfficeSuite Live with the AWS cloud architecture brings a new level of sophistication to our … virtual meeting platform, one that demonstrates scale, performance and resilience,” Herrington said. “As a result, our customers and their employees and teams will receive the best possible communications experience.”

Windstream Enterprise turned to the Amazon Chime SDK’s WebRTC capabilities to make video streaming and sharing simple to implement and cost effective. Amazon Chime SDK offers more flexibility to customize the UI to match the OfficeSuite Live look and feel. It offers Windstream Enterprise artificial intelligence/machine learning capabilities, such as Amazon Transcribe.

Redundancy and Reliability

OfficeSuite Live users also benefit from AWS’ multiple availability zone (AZ) architecture. It’s a set of data centers that operates independently from each other and improves the redundancy and reliability of the meeting solution. Network redundancy ensures intentional duplication by providing multiple paths for traffic to increase an application’s dependability. And reliability tracks how consistently these infrastructures function without disruption. Both are critical for businesses operating in today’s always-on environment. They are a means of preventing unplanned downtime via network outages, human or system error, cyberthreats or malfunctions. By building OfficeSuite Live entirely on the AWS cloud, Windstream Enterprise clients can rely on the continuous availability of the solution. It means minimized disruption to their organization’s communication and collaboration needs.

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Furthermore, the end-to-end encryption of OfficeSuite Live’s proprietary software – combined with the first-rate security and controls built into the AWS Global Cloud Infrastructure – keeps business communications secure. Encryption is an essential component that enhances data security, protects against breaches and maintains a company’s integrity. This collaboration between OfficeSuite Live and AWS ensures that all compliance and security requirements are met. This is across all major vertical markets, the companies said. This includes those that are more highly regulated like financial services, health care, manufacturing, government and education.

New Enterprise-Centric Services

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Amazon Web Services’ Sid Rao

Sid Rao is general manager at Amazon Chime SDK at AWS.

“Windstream Enterprise’s comprehensive virtual meeting experience OfficeSuite Live is a clear example of how AWS customers can use our proven infrastructure and unparalleled portfolio of services to reimagine their entire business,” Rao said. “With the Chime SDK infrastructure, Windstream Enterprise can bring new enterprise-centric services to its customers, opening the door to possibilities that will transform offices and workplaces, improving their network performance capabilities and security, and help them drive long-term opportunities.”

OfficeSuite Live delivers a business-grade virtual meeting experience that includes voice, video, web conferencing and content-sharing. This makes it easier to meet, chat, collaborate and share from anywhere, via any device, the company said. Customers can bundle OfficeSuite Live with OfficeSuite UC as well as networking and security solutions from Windstream Enterprise. This reduces the number of providers an organization needs to procure from and manage. It allows clients to obtain better pricing, the company said.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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