New Services: Avaya, Fusion Connect, 8x8

Contact center providers continue to focus on AI and machine learning capabilities.

James Anderson, Senior News Editor

February 11, 2021

11 Slides

UCaaS vendors dominated the headlines last month with new and improved products and services.

The world’s top communications providers are constantly upgrading their products in order to reign supreme. RingCentral and Atos launched their co-branded solution in the U.S. Wildix launched a new platform. Avaya enhanced its contact center solution’s AI capabilities. And 8×8 rolled out updates across the board.

But our editors covered more than just UCaaS vendors last month. TPx Communications upgraded its SD-WAN solution to meet remote workers’ needs. A fiber provider added automation and analytics capabilities to its network via a partnership. A master agent signed several providers to its portfolio. And here are two little words for you: 5G phones!

Scroll through the 11 images below to see the latest products and services that channel partners can sell.

Did you miss our previous services recap? Check out our December roundup.

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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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