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Contact center dominated the headlines last month.

James Anderson

January 12, 2021

12 Slides

Business customers and their advisers are creating massive demand for contact center solutions.

Our latest recap of new products and services in the channel demonstrates the popularity of CCaaS. Almost half of the companies on our list did something to enhance their contact center lineup.

For example, Cisco rolled out a new offering that upgraded from its premises-based solution. Lifesize bulked up its existing contact center offering by adding new AI features. And a master agent added an upstart contact center provider to its portfolio.

We recently compiled a list of 20 top CCaaS providers offering products and services via channel partners.

Other technologies featured prominently in our December roundup. RingCentral launched a free offering that it believes will pull more customers into UCaaS. One telco launched a mobility management solution. Also, one of the largest wireless carriers added a new SD-WAN solution.

The image gallery below features the newest and biggest offers that channel partners can sell.

Missed our previous gallery? We recapped the solutions that went to market in November.

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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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