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The network services provider is upping its support for the agent channel.
March 17, 2022
MetTel has expanded its partner resources in an update to its channel program.
The managed network services provider on Thursday announced a significant expansion of the program’s “size, scope and capital investment.” The program has grown by more than 100%, according to the company. As a result, MetTel partner executives say they can interact with agents in a faster and more localized way. Moreover, the partner program changes can help MetTel tackle complex enterprise deployments.
MetTel’s partners include independent brokerages, subagents, distributors, resellers and manufacturers.
MetTel’s Tim Hanley
“Our new channel alignment and strategy will significantly improve our ability to support the agent channel. Our … U.S.-based customer care and support has always been a key differentiator. Now, replicating that effort for the channel to enhance the partner experience will prove beneficial for everyone. We have the focus, the capital and the right team to deliver enterprise technology to our partners and their customers, improving the way business gets done,” said Tim Hanley, senior vice president of channel.
The program features territorially based agent managers. It also includes dedicated regional partner support teams.
Hanley will oversee the program. Vice president of channel sales David Mitchell, vice president of channel operations David Dickson and vice president of channel marketing Corey Cohen will also play leading roles in the program.
MetTel credits Jake Aronow, vice president of growth, for driving the program’s creation.
Here’s our most recent list of important channel-program changes you should know.
“We’ve had a tremendous amount of success in the channel throughout our history and we know there’s unlimited upside potential if we support the channel properly. We’re investing in our people and processes to make it simple for channel partners to work with MetTel,” Aronow said. “Our services, support and systems are second to none, enabling our partners to deliver whatever their customers need – POTS Transformation (POTS replacement), SD-WAN, SASE/security services, corporate mobility and IoT – as an efficiently bundled and fully managed service.”
MetTel’s Corey Cohen
Longtime channel marketing ace Corey Cohen left Intermedia earlier this year to become MetTel’s vice president of channel marketing.
“They approached me wanting to expand their partnerships and do more with their existing partner community,” Cohen said in January.
MetTel recently landed in the leaders category of Gartner’s Magic Quadrant for managed network services. It also offers mobility services.
Senior News Editor, Channel Futures
James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.
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