Outsourcing to MSPs increases amid economic uncertainty.

Edward Gately, Senior News Editor

June 22, 2023

6 Slides

A new Kaseya IT operations report shows overworked IT professionals are investing more in automation and integrations while many are also outsourcing more to MSPs.

Kaseya polled over 1,300 technology leaders running internal IT at organizations worldwide for its IT operations report. It gauged their insights on top priorities and challenges.


Kaseya’s Chris McKie

Chris McKie, Kaseya‘s vice president of product marketing for security and networking solutions, said there are multiple areas in the IT operations report that are surprising.

“The desire to hire more security professionals, and the growth in outsourcing IT and security to MSPs are a couple,” he said. “But the one that stood out for me was the response to ‘considerations when replacing a core tool.’ Here, the top answers were functionality, followed by integration with other tools and ease of migration. Only then does price become a listed consideration. All too often, vendors and partners lead with price when selling IT solutions, but what respondents are saying here is that price is not nearly as important when replacing a core tool.”

About 40% of respondents, around the same as last year, said their IT budgets increased. Yet 18% cited a decrease in their 2023 budget, 8% more than last year.

IT Operations Report Highlights

Additional key findings in the IT operations report include:

  • Outsourcing to MSPs increases amid economic uncertainty. Almost 80% of respondents said they outsource one or more IT services to an MSP, up from 64% in 2022. The top three functions that are being outsourced are IT security, network monitoring and cloud infrastructure management.

  • Burnout is on the rise for IT pros. Sixty-two percent of respondents reported having to frequently work on holidays or weekends. Nearly half of them confessed to pulling an all-nighter while about 40% admitted to working 50-plus hour weeks consecutively.

  • Strengthening cybersecurity is the No. 1 IT challenge Forty percent of respondents cited cybersecurity and data protection as the foremost IT challenge in 2023. Amid continuous cyber threats, 45% are prioritizing the improvement of IT security overall, and 22% of respondents anticipate staffing growth in cybersecurity.

  • Tech investments will focus on automation and security. Thirty-nine percent of respondents cited IT automation as technology in focus for investment, followed by email security (30%), and endpoint detection and response (EDR) (27%).

Scroll through our slideshow above for more from Kaseya’s IT operations report.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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