Enterprise Connect: RingCentral, LiveVox, Google Cloud, More Intro Latest AI, CX Innovations

This AI revolution is like "when we all learned about the internet," said one executive.

Claudia Adrien

March 28, 2023

6 Slides

ENTERPRISE CONNECT — The opening general session for Enterprise Connect in Orlando, Florida, on Monday began with an in-depth conversation on the merits of generative AI for the future of work. For example, the AI can create chatbots in a matter of minutes and is able remove repetitive tasks for employees. This form of artificial intelligence is rapidly changing the working world. That was the consensus of executives at Microsoft, RingCentral, Google Cloud, Cisco, Vonage and Zoom who spoke at the session.


Microsoft’s Lan Ye

Lan Ye is corporate vice president of Microsoft Teams CMD group.

“It’s as exciting as it gets,” Ye said about the promise of generative AI.

Gary Sorrentino, global CIO at Zoom, likened this AI revolution to 1995, the year “when we all learned about the internet.”

Within this context, it’s not surprising the companies attending Enterprise Connect this week are quickly releasing their latest AI innovations.

This includes RingCentral‘s RingSense. The product leverages AI and enables organizations to turn their conversation data into “powerful” insights, the organization said. See the slideshow above to find out what they and other companies have unveiled regarding AI, CX and additional technologies this week.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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