Coffee with Craig and James Episode No. 99: Avant Analytics, Logicalis

Ken Presti of Avant Analytics breaks down a new CCaaS report; plus, CEO Jon Groves of Logicalis.

Craig Galbraith, Editorial Director

July 13, 2021

Craig got a little summer R&R, meaning a bit longer of a break than usual between podcasts. But we think it’ll be worth the wait.


Avant Analytics’ Ken Presti

First up is Ken Presti, the stats guru at Avant Analytics. He’s out with a new report that takes a deep dive into contact center as a service. Presti uncovered some interesting trends that partners should know before their next customer conversation.

Then we hear from Jon Groves, CEO of Logicalis, the IT service provider. He offers insight into what it’s like to become chief executive of a tech company the same month that a pandemic breaks out. He’ll also dive into important industry trends impacting our managed service provider friends.


Logicalis’ Jon Groves

Speaking of MSPs, Channel Futures released our annual MSP 501 list since we last spoke. We’ll break it down. And the agenda is starting to take shape for the Channel Partners Conference & Expo in November. We promise a great lineup for the channel’s biggest in-person bash in two years.

Finally, we’ll tell you what’s coming next time in our 100th episode extravaganza.

Links mentioned in this podcast:

Subscribe to us on Apple Podcasts or via SoundCloud. You can find us just about anywhere you get your podcasts.

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About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

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