Revenue in the unified-communications-as-a-service market (UCaaS) is expected to nearly double in just five years.

Craig Galbraith, Editorial Director

May 14, 2014

1 Min Read
UCaaS Forecast Bodes Well for 8x8, ShoreTel, Others

Revenue in the unified-communications-as-a-service market (UCaaS) is expected to nearly double in just five years. That comes from MarketsandMarkets, which in a new report says UCaaS revenue will rise from $13.1 billion in 2014 to more than $23.3 billion by 2019. That’s a compound annual growth rate of 12.2 percent.

That’s certainly good news for companies such as 8×8, ShoreTel and RingCentral, which Synergy Research Group recently said held 36 percent of UCaaS market share. The same report also mentioned Fonality, Vocalocity and Mitel among the market leaders in number of subscribers.

Small and medium enterprises are increasingly turning to UCaaS services to improve communication among its personnel. Advantages offered include: pay as per the need and requirement; cost-effectiveness; and reduction of travelling time.

There are still many untapped or less explored markets for UCaaS that hold tremendous opportunity, MarketsandMarkets said. Its successful adoption in large organizations taking into account the security, privacy, and confidentiality of data is still the biggest challenge to this market.

Follow senior online managing editor @Craig_Galbraith on Twitter.

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About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

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