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Telarus Teams With Epic Connections for Contact Center Consulting

The partnership creates the ability for agents to engage with EPIC for contact center opportunities through Telarus’ proprietary subject matter expert (SME) platform.

Channel Partners

September 27, 2016

4 Min Read
Telarus Teams With Epic Connections for Contact Center Consulting

PRESS RELEASE — Sandy, UT – Telarus, Inc. – owner of VXSuite and national distributor (Master Agent) of voice, data and cloud infrastructure services today announced it has partnered with EPIC Connections, a leader in contact center consulting, to provide sales expertise to its network of over 2,000+ cloud and telecom agents. The partnership creates the ability for agents to engage with EPIC for contact center opportunities through Telarus’ proprietary subject matter expert (SME) platform.

“We are excited to add EPIC Connections to our SME portfolio,” said Adam Edwards, CEO of Telarus. “Creating a deep bench of vetted experts our partners can access to close any type of Cloud Contact Center opportunity has always been the goal of our proprietary SME system, and EPIC Connections is a perfect fit. By adding EPIC to any customer record, our partners can easily engage with one of the best consultants of contact centers, outsourcing and managed operations/infrastructure services in the industry.”

EPIC Connections, founded in 2003 to deliver optimal contact center services, has been a Telarus partner since 2015. Their team of experts will be available to participate at any level in the sales process, all under the Telarus agent’s own brand, expanding the reach of thousands of entrepreneurs who already sell millions of dollars of hosted UC and associated infrastructure contracts each year.{ad}

“We are excited to work with Telarus and its agents,” said Bill Pieper, President of EPIC Connections. “They are the fastest growing master agent of unified communications services, and we look forward to partnering with them as a Subject Matter Expert for all things contact center. Their proprietary SME platform will 1) make it easy for them to engage with EPIC, and 2) ensure the commissions paid by the contact center service providers we recommend are split each month according to our agreed-to amount.  This eliminates any barriers and risk associated with getting into the cloud contact center space for Telarus partners. Now is the time to take advantage of the massive opportunity cloud contact center is creating and EPIC is eager to help accelerate their success.”

“When you focus on hosted UC, like our partners do, you are going to see plenty of companies with both inbound and outbound contact centers,” added Patrick Oborn, co-founder of Telarus. “This means our agents are currently sitting on a mountain of opportunity, and we are confident EPIC Connections will help them realize their full potential by helping them design, propose, sell, and implement next-generation contact center solutions.”

If you are interested in gaining access to Telarus’ suite of proprietary and patented software tools, including its SME platform that includes EPIC Connections, visit our website at www.telarus.com or call our new partner hotline at 866-346-3232.

About EPIC Connections
EPIC is a leading provider of contact center consulting, outsourcing and operations/infrastructure managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers turnkey solutions in all aspects of contact center operations. This includes assessment, benchmarking, design, deployment, optimization and management to improve end-user satisfaction and improved customer experiences. Learn more at www.epicconnections.com, or call (402) 884-4700 x203.

About Telarus
Telarus, Inc. is a technology services distributor (Master Agent) that holds contracts with more than 80 data, voice, and cloud providers. To help our partners “See What Others Can’t,” we have created and purchased tools to help them win more business. These tools include:

  • Complimentary monitoring of all circuits sourced through Telarus powered by VXSuite

  • Real-time VoIP pre-assessment powered by VXSupportLine

  • GeoQuote real-time pricing tools to aid partners in the carrier selection and optimization process.

  • VXSuite pre-assessments to determine if a customer’s network is ready for a UC implementation

  • Cisco® and ShoreTel® certified cloud engineers to aid partners in complex hosted VoIP and other Cloud designs

Behind the scenes, Telarus offers partners project management to ensure the services they order are turned up properly, as well as account management to assist end users with the carrier renewal process and to up-sell new services on their behalf.

Telarus was voted the best Master Agent by the members of the Telecom Association for 2016 and is a top three channel partner for nearly all providers it represents. Today, thousands of partners including Agents, Cloud Brokers, MSPs, and Solution Providers use Telarus to easily source network, UC and cloud services.

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