Telarus Taps 8x8, Star2Star Alum to Lead Contact Center Education

She's spent much of her career in unified communications.

James Anderson, Senior News Editor

July 23, 2018

2 Min Read
Call Center

**Editor’s Note: Click here to see which channel people were on the move in June or here for 20 top UCaaS providers offering products and services via channel partners.**

Telarus has hired a key figure for its growing contact-center and unified-communications practice.

Meagan Thai is the master agent’s new director of contact-center and UC solutions. She’ll apply her lengthy experience in the channel and with 8×8 to educate and advise partners and customers on designing solutions for those two technologies.


Telarus’ Meagan Thai

Ray Hicken, Telarus’ vice president of sales operations for contact center and UC, says Thai has a unique combination of experience selling contact center and UC, and helping channel partners.

“Everyone who knows Meagan knows she is an all-star in the UCaaS and CCaaS industry. With over 16 years of experience supporting the channel, Meagan will hit the ground running with our existing partner community who are making huge strides in increasing their contact center business with us,” Hicken said. “We also know she’ll have no problem attracting new partners who are focused on growing their contact-center business. Her ability to understand the customer’s needs, to design the perfect solution, and then to help present that solution directly to the client, white-labeled as the agent, will set her apart in the industry and help our partners look like experts in front of their customers.

Thai most recently worked for 8×8 as a national partner manager. She did three stints at the UCaaS company over the last two decades, while working at companies like Star2Star, FreedomVoice and TelCentris in between. She has collaborated with Telarus multiple times over the years.

Meantime, the master agent has been transforming its portfolio over the last year. Its acquisition of CarrierSales brought Hicken on board and signaled its intention to be a major player in contact center and UC. It upgraded its UCaaS matrix to include contact center; Thai says she’ll be evangelizing this tool.

“Telarus has shown its commitment to contact-center sales by investing in the growth of the contact-center specialty team that it acquired when it came together with CarrierSales,” she said. “Ray Hicken and his team have helped partners achieve a huge amount of success in recent years, and I look forward to continuing this momentum and helping the department scale. I also look forward to leveraging my network and experience to recruit new enterprise-focused technology partners focused on growing their contact center and UCaaS practices.”

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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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