The company says the new features dramatically accelerate workflow development speed.

April 9, 2019

2 Min Read
Call Center

PRESS RELEASE — CHANNEL PARTNERS CONFERENCE & EXPO — April 9, 2019 SingleComm (Booth 242), a leading provider of cloud-based omnichannel contact center technology and pioneer in the use of WebRTC, announced its suite of new drag and drop CX features that enable contact centers to create and manage dynamic workflows without the need for time-consuming coding.

“This new suite of features, including CX Create, CX Flow, CX Route and CX Explore, will revolutionize the way contact centers develop and manage highly dynamic work flows.  What used to take weeks now takes minutes,” said Michael Puccinelli, co-founder and CEO of SingleComm.  “No more waiting for weeks while developers create scripts, flows, call groups and reports.”

  • CX Create helps reduce the cost and time associated with scripting by allowing users to build, update, and deploy their own dynamic workflows, without programming.

  • CX Flow outlines the high-level architecture of an interaction. Simple drag-and-drop tools allow users to easily build and deploy highly dynamic flows

  • CX Route enables users to interact with a single screen for all engagements, enabling quick decisions and seamless call management without disrupting the customer experience.

  • CX Explore provides powerful business intelligence made simple.  Consolidate all of your interactions into the same data set for easy cross-channel insights.

Here’s our most recent list of new products and services being offered by agents, VARs, MSPs and other channel partners.

“Customer experience is a fundamental driver of business success, regardless of industry sector or business size. Getting it right means using insights to design great experiences—for both customers and employees. With low-code and no-code tools, the employees who most intimately understand customers’ issues and challenges are empowered to design the best workflows, scripts, and analytics to help them serve their customers better. This ability to put the right tools and information in the right hands at the right time is crucial to insight-driven experience design (IXD) and great customer experience,” said L. Nicole France, Principal Analyst & VP, Constellation Research, Inc.

SingleComm is a state-of-the-art omnichannel platform, driving sales and dramatically improving  customer service and engagement.  Born in the cloud, SingleComm is a pioneer in the use of WebRTC and has helped clients from enterprise to SMB reimagine how they operate contact centers.  The SingleComm platform makes it easy for agents to become instantly productive with just an internet connection and a Chrome browser.

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