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April 2, 2020
RingCentral Video (RCV) is available immediately as part of RingCentral Office, AT&T Office@Hand and Avaya Cloud Office. It’s also available free to teachers, health care providers, non-governmental organizations (NGOs), news organizations and the public sector.
RCV comes as more businesses are using video conferencing with employees working remotely due to COVID-19. Zoom added more users in the first quarter than all of 2019 because of the pandemic.
Lisa Del Real, RingCentral’s vice president of global channel program and operations, tells Channel Partners organizations increasingly need technology that allows them to work from anywhere.
RingCentral’s Lisa Del Real
“COVID-19 has changed the world overnight,” she said. “The majority of organizations are faced with working remote full time, which makes collaboration tools, including video, all the more important for workers to stay productive. Our channel partners continue to see growing demand for UCaaS solutions now more than ever given the current climate. RCV is a critical component of our unified solution.”
We recently compiled a list of 20 top UCaaS providers offering products and services via channel partners.
Partners are seeing increasing demand from organizations in health care and education, Del Real said. There has been interest from physicians, nursing homes and counselling services.
“We are continuing to see this shift across the enterprise and midmarket, as well as across industry verticals, especially given the recent work-from-home movement,” she said. “In the wake of COVID, we are seeing especially high demand among educators to enable distance learning and with health care providers who need the ability to treat patients virtually.”
RingCentral said it doesn’t rent or sell any of its customers’ personal information. In addition, RCV and RingCentral Office meet privacy and security regulations.
RCV integrates with Google, HubSpot, Microsoft, Slack, Theta Lake and Zoho. RingCentral for Salesforce is available on Salesforce AppExchange. Coming later, RingCentral will add numerous integrations including those with Canvas, Epic, Gong.io and Zendesk.
RCV will power RingCentral Rooms, which is expected to be generally available later in the second quarter. RingCentral Rooms transforms any room into a video conference space for enhanced employee productivity.
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