Nice Partners with Microsoft, Creates Co-Sell Arrangement for CXone

CXone will help organizations globally transform their customers’ experiences, building a digital-first customer service operation.

Claudia Adrien

August 19, 2022

1 Min Read
Time to sell on clock diagram

Nice and Microsoft have expanded their partnership to deliver personalized digital experiences via CXone on Azure. Microsoft granted Nice top-tier status, the software giant’s highest level partner designation, for Azure IP co-sell.

Nice says it is driving deeper collaboration and strong go-to-market momentum. Together, the companies plan to accelerate the adoption of CXone through a joint global go-to-market co-selling strategy. Nice and Microsoft will work together with key strategic accounts enabling a faster path to the cloud.

This partnership leverages the power of CXone to help organizations transform their customers’ experiences. In addition, the companies plan to build a digital first customer service operation.

We recently compiled a list of 20 top CCaaS providers offering products and services via channel partners.


Nice CXOne’s Paul Jarman

Paul Jarman is CEO of Nice CXone.

“Consumers today expect fast, convenient digital and self-service options. Through the expanded partnership with Microsoft and with CXone now available on Azure, and with our co-sell partnership, we are taking another step in the frictionless revolution allowing organizations to meet their customers wherever they choose to start their journey and create a cohesive digital experience,” Jarman said. “This better-together offering will foster customer experience interaction (CXi) modernization and provide a standard-setting choice for customers.”

Nice says CXone’s advanced AI and portfolio of voice and digital solutions allow businesses of all sizes to create proactive, brand-differentiating interactions.

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About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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