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SD-WAN and UCaaS have emerged as key areas of IT/telecom convergence in the channel.

James Anderson

May 11, 2021

19 Slides

Vendors continue to roll out new and updated contact center solutions that channel partners can sell.

Channel_Futures_Signature_Series_Logo-300x300.pngIt’s obvious that contact center solutions are in high demand. One study predicted that the market will reach $72 billion by 2027. With that in mind, companies like Windstream and Vonage fine-tuned their contact center products and services last month to give customers more features. We’re seeing more AI features, and more and more omnichannel functionality.

In addition, SD-WAN features heavily in this recap of last month’s new products and services. For example, HPE-owned Aruba illustrated how it integrated Silver Peak’s solutions into its edge services platform. And NetFortris announced an at-home SD-WAN solution. SD-WAN and CCaaS/UCaaS have both emerged as highly popular offerings for both the traditional telco/connectivity channel and the managed IT services channel.

If you’re interested in more than just UC and network, fear not. There’s plenty here for you. Microsoft and Intel both unveiled new products, and the rebranded SolarWinds MSP unit unveiled a new integration.

Our new services roundup touches on more than just the vendors. We covered two executive agencies that are helping agents sell more to end customers.

Not every story made it into our recap. For example, Lenovo and Nutanix teamed up to launch an as-a-service hosted desktop solution, and IBM introduced new container-native storage solutions.

Investigate the slideshow above to see the latest products and services in the channel.

Did you miss our previous new services gallery? Check out our March edition.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn.

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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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