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March 25, 2021
Contact center provider UJET continues to expand its reach, with another master agent now on board.
The San Francisco-based contact center vendor on Thursday announced a partnership with MicroCorp, which marks its third master agent partner announcement in four months. Earlier this month, UJET announced a team-up with Intelisys, and also recently partnered with Telarus.
MicroCorp and its agents can now sell UJET’s contact center platform, which includes in-app support and an AI-powered virtual agent.
UJET’s Karen Bowman
“MicroCorp represents a large national partner network and is genuinely committed to enabling and empowering the success of its partners,” said Karen Bowman, Ujet’s vice president of global channel.
UJET dubs itself as a “CCaaS 3.0 provider,” meaning that it tailors the contact experience to smartphones.
MicroCorp’s Phil Keenan
“The combination of UJET’s unique approach to modern, digital [customer experience] along with MicroCorp’s technology expertise and our decades-long history of strong relationships with world-class service providers will help us deliver critical capabilities to customer service organizations that need to adopt secure, reliable solutions,” MicroCorp president Phil Keenan said. “UJET will truly allow us to usher into the new smartphone era of modern consumer access.”
Today, @ujetcx, the world’s first and only CCaaS 3.0 cloud contact center provider, announced a strategic partnership with @microcorp, an AppSmart® company, and leading national master agent. Read the full announcement here > https://t.co/H2bxSBt9ul #CX #CCaaS #contactcenter pic.twitter.com/n6ysG5JaAF
— ujet.cx (@ujetcx) March 25, 2021
MicroCorp last year rebranded around the idea of providing a highly personable experience for the agent.
MicroCorp’s Christopher Shubert
“We’re not a clearing house for their commissions,” senior vice president of sales Christopher Shubert said. “… They can count on [us] to help them get their business closed and get through 2020, and thrive even beyond that.”
“It enables [partners] to offer more products and solutions to their existing customers and to attract new customers,” MicroCorp CEO Karin Fields said at the time. “We’ve always been more network-centric and we don’t have a lot of applications that our partners can work with.”
Read more about:Agents
Senior News Editor, Channel Futures
James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.
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