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September 17, 2015
PRESS RELEASE – Phoenix, AZ (September 17, 2015) Enghouse Interactive, (www.enghouseinteractive.com), developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today unveiled its new Partner Portal for North America.
The North American Partner Portal is an all-inclusive, self-service resource through which partners can access the latest product sheets, all North American contacts, technical documents, details on software updates, training tools, case studies, sales and marketing collateral, in addition to the Enghouse Interactive MySupport Portal. Registration and login to the Partner Portal are fast and easy, and the user-friendly design makes it easy to navigate.
“With hundreds of partners across North America, Enghouse Interactive understands the channel model and is heavily invested in providing its partners with the tools and support to make an impact in the marketplace,” said Enghouse Interactive Vice President of Channel Sales, John De Los Reyes. “A great deal of our success is attributable to partners, and the new Partner Portal demonstrates our appreciation and gratitude for their tenacity and commitment to Enghouse Interactive.”
Partner community relationships are deeply embedded in Enghouse Interactive’s heritage. The Company has been a trusted Cisco, Avaya and Microsoft partner for over twenty years, fourteen years and twelve years, respectively. In addition to its longstanding membership in the Microsoft Partner Community, Avaya User Group and DevConnect Partner Community, and status as a Cisco Preferred Solution Partner, Enghouse Interactive is also active in the SAP® PartnerEdge® program.
Enghouse Interactive helps more than 10,000 small, medium, and enterprise customers to synchronize their service experience across all touch points. Included in its expansive solutions portfolio are award-winning omni-channel contact center applications, Quality Management Suite, Knowledge Management Suite, computer-telephony integration (CTI), interactive voice response (IVR), dialer, and operator console functionality.
Enghouse Interactive solutions are customizable, flexible, and scalable, and integrate seamlessly with the most widely used CRM and telephony platforms, either on premise or in the cloud. Applications are purpose-built so customer-facing personnel can overcome technology silos and other barriers to provide a seamless, personalized, and synchronized experience across the many communication channels used by today’s consumers
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 1,200 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, Voxtron, Reitek and Zeacom.
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