January 22, 2014
By Kimberly Koerth
CenturyLink Inc. has launched Managed Office, its first IT services solution for small and medium-sized businesses. Managed Office is a fully managed IT services and communications network that features a game-changing level of customer care typically reserved for large enterprise business customers, CenturyLink says.
“Managed Office is CenturyLink’s solution for customers who are frustrated managing disparate networks, keeping up with new technologies, allocating IT staff, reconciling multiple bills, making never-ending investments in IT infrastructure and failing to resolve issues via the traditional call center support model,” CenturyLink Senior Vice President of Marketing Shirish Lal said. “Our research convinces us that no competitor is offering SMBs a thorough managed services solution with high-touch customer service at such an affordable and flexible price.”
The Managed Office environment is anchored by a single, converged IP network for Internet, data transport and hosted VoIP voice service. Network connectivity is delivered via reliable, business-grade Ethernet. CenturyLink provides and maintains hardware, including feature-rich IP phones, routers, switches and Wi-Fi access points. Managed Office includes hosted email and calendar software, collaboration software and data backup services. Software upgrades are included, and the suite of cloud-based business applications available with Managed Office will continue to be expanded in the future. Advanced security features are layered throughout the network and applications.
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