We tell you how to select a supplier and manage implementations securely and efficiently.

Craig Galbraith, Editorial Director

May 24, 2019

1 Min Read
Call Center

Contact center as a service (CCaaS) is one of the channel’s hottest technologies, so a great fit for our revenue and supplier conference track at the recent Channel Partners Conference & Expo in Las Vegas.

Analyst Blair Pleasant of COMMfusion led an all-star panel featuring Serenova’s Brandon Knight, EPIC Connections’ Bill Pieper and Acliviti’s Joe Rice.

Watch the video above for how to select a CCaaS supplier, how to make sure agents have the right tools, and tips to manage CCaaS implementations securely and efficiently.

Read more about:


About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

Free Newsletters for the Channel
Register for Your Free Newsletter Now

You May Also Like