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February 12, 2009
Aspect, a unified communications (UC) solutions provider, has introduced six new UC applications for the contact center that use software to target operational objectives with a specific set of capabilities. The UC applications utilize the capabilities from its Aspect Unified IP and PerformanceEdge Microsoft .Net Web services-based platform products to help companies enhance their customer service, collections, and sales and telemarketing business process.
UC applications from Aspect include:
Seamless Customer Service delivers call response tools, including coordinated self-service/live service and integrated assistance to improve first-call resolution.
Blended Interaction provides inbound, outbound, self-service and workforce optimization capabilities and gives contact centers greater visibility, control and staffing efficiency.
Streamlined Collections automates early-stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy.
Optimized Collections utilizes performance, workforce and campaign management to enhance contact and calling strategies.
Productive Workforce delivers tools and processes to motivate agents throughout their workforce lifecycle to improve operations.
Productive Workforce for Aspect eWorkforce Management helps Aspect eWorkforce Management users optimize resource utilization and adopt a continuous improvement culture.
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