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 Channel Futures

Technologies


ManageEngine Blends SaaS, Managed Services and Zoho

  • Written by Joe Panettieri 1
  • May 8, 2009

As the debate about managed services licensing models continues, ManageEngine has launched MSPcenter Plus Hosted, a platform that blends hosted managed services software with hosted productivity applications — including the Zoho productivity suite, which competes fiercely with Google Apps. (ManageEngine and Zoho are sister companies). If you’re not familiar with Zoho,

I traded email with Dav Anand, an MSP solutions manager at AdventNet (ManageEngine‘s parent) for more perspective. Here’s our exchange.

MSPmentor: How are you positioning MSPcenter Plus Hosted?
Anand: MSP Hosted offers two advantages for startups.

  1. Zero upfront investment : No need to buy hardware, no need to buy software license, no need to worry about hosting charges, no need to worry about human capital for ensuring the reliability of the management platform.
  2. The competition just gives a management platform, we offer a complete office on the web by having a FREE Zoho business account bundled with this, which gives a company email, document management, personal organizer and a host of other tools for 10 employees in the startup.

MSPmentor: Do you expect existing MSPcenter Plus customers to transition to hosted?
Anand: Large customers won’t as they have already invested in datacenters. But smaller customers, yes, they would be willing to transition.

MSPmentor: What are the benefits of hosted vs. on-premise, from your perspective?
Anand: Onpremise leaves a lot of work to be done by the MSP – such as taking regular backups, ensuring system uptime by monitoring it regularly, restoring the sytem back incase of a crash and so on. In the hosted model ADVENTNET takes care of hosting it on the Amazon Elastic Compute Cloud (EC2) servers. The MySQL data is stored on an EBSdrive in same availability zone for better performance and also with daily snapshots taken from EBS to S3. Moreover ADVENTNET will monitor the setup daily and will perform any crash recovery operations when required. All the EC2 instances are given an elastic IP so that in case of a crash recovery all the installed probes and agents connect back easily to the same elastic IP (but a newer instance) and continue working.

SaaS vs. On-Premise

I want to reiterate to readers that I am NOT stating that SaaS is better than on-premise, or vice-versa. It truly depends on each MSP’s specific needs, and each customer’s needs. That said, I think SaaS pricing models are forcing some on-premise MSP software vendors to rethink some of their pricing models, which often forced MSPs to acquire more licenses than they needed.

In his email to me, Anand offered an extended cost benefit analysis of hosted vs. on-premise. But I have to be honest: I didn’t quite follow all of the math and need to follow up with him a bit more to sort out the numbers. Translation: I’m a little too fried today to do math. Plus, I don’t want to publish numbers here without making sure I’ve got the facts straight.

All that said, I think the real story here involves the one-two punch of ManageEngine and Zoho, which has attracted more than 200 partners in recent months. I will leave it up to readers to test ManageEngine Plus Hosted — does it work? Does it meet your needs? Are there weak areas? But I can say this: I’ve run Zoho off and on for about two years. And Zoho has a rather passionate customer following. Our sister site, TheVARguy.com, has covered Zoho closely if you need more info.

MSPmentor is updated multiple times daily. Don’t miss a single post. Subscribe to our Enewsletter, RSS, Webcast and Twitter feeds.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Cloud Technologies

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5 comments

  1. Avatar Bob May 9, 2009 @ 5:53 am
    Reply

    With 50 minimum seats, this solution is too similar to the “shelfware” problem you brought up. Until they go by single devices, they are forcing customers into more seats than they need. I find it ironic, considering this is a SaaS solution, which is supposed to address that, right?

    Also, there is no trial. That’s a $447 trial if you pay for a month yourself.

  2. Avatar Robbie May 9, 2009 @ 6:37 am
    Reply

    Sounds very similar to eazybusiness in terms of hosting and apps except eazybusiness is free for the 1st 20 users, I think.

  3. Avatar Joe Panettieri May 10, 2009 @ 10:07 am
    Reply

    Bob: I will ping ManageEngine to check the trial and licensing info Monday.
    Robbie: Thanks for the info. Are you associated with EazyBusiness?

  4. Avatar Dev May 11, 2009 @ 2:58 am
    Reply

    Bob,

    MSPCenterPlus Hosted is technically not a SAAS solution. Its like a hybrid where you (the MSP) enjoy the benefit of SAAS such as pay as you go, no upfront purchase of hardware /software licenses, no 3rd party hosting charges, buy additional devices as low as one (minus the stater pack) etc… and from our (ADVENTNET) view point its a hosted service powered by cloud computing where we take care of each customer’s setup and save them time from having to keep the system up and running tied to an SLA.

    Coming to SAAS our true SAAS offering is getting ready. We have launched a BETA of the first piece of that solution – a SAAS network monitoring service called opmanager ondemand. It has got the FREE trial that you are looking for. You can give it a try at http://ondemand.opmanager.com

    Note: Sorry we couldn’t offer TRIAL in the MSPCENTER HOSTED service as we got some cost to cover for each customer installation irrespective of whether it is 1 device or 50. I would recommend you to either take a look at our online demo http://demo.mspcenterplus.com or download a copy of the onpremise software from http://www.mspcenterplus.com/download.html

    Regards
    Dev

  5. Avatar Joe Panettieri May 11, 2009 @ 5:46 pm
    Reply

    Dev: Thanks for the clarifications and perspectives.
    Bob: Dev represents ManageEngine.

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