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exceed expectations

Continuously Improving and Enhancing

  • Written by Edward Gately
  • January 24, 2022

Cooper said a big benefit for partners is Wildix is continuously improving, enhancing and working on its platform.

“Our focus is always to stay ahead of the industry and we’ve been successful in doing that, staying ahead of the industry, and staying ahead of customer expectations and where we see that the industry is going, so we’re always going to come out with improvements,” he said. “You may consider it new, advanced feature functionality, but we were already thinking about it in advance, so you’re going to see more of that.”

Improvements are coming in the area of billing, Cooper said.

“We’re going to be rolling out a billing platform as well to help our partners,” he said. “We rolled out x-caracal last year, which is our trunking product or our global numbering product. And so now we’re going to be able to build and offer billing services to our partners because we think that’s a significant roadblock for many of them, which is understanding taxing, the tax implications that they have and regulations that they have to comply with. So we want to be able to stay ahead of that and keep them ahead of the curve. And that’s what we’re doing this year.”

 

Tags:

Edward Gately

Edward Gately

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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