SaaS Alerts 'Responds' to MSP Interest in Google Workspace

The MSP security vendor has expanded the Respond module to support Workspace along with Microsoft 365.

Dave Raffo, MSP News Editor

June 24, 2024

2 Min Read
Mojahid Mottakin/Shutterstock

SaaS Alerts on Tuesday extended its Respond automated remediation cybersecurity module to Google Workspace, two years after launching it for Microsoft 365.

Respond is one of three SaaS Alerts modules for MSPs, along with SaaS Alerts Manage and SaaS Alerts Report. Respond lets MSPs configure rules that automatically act when suspicious behavior is detected. The rules are built around “if/then” scenarios. For example, if a successful login occurs from outside of an approved location, Respond temporarily disables the account while blocking new login attempts until the account holder is contacted and the activity is verified.

SaaS Alerts CEO Jim Lippie said MSP customers have been asking for Google Workspace support.

SaaS Alerts' Jim Lippie

“This certainly gives our existing MSPs more functionality,” he said. “They have the ability to gain access to different customers than they had access to before. If they come across a prospect using Google Workspace, there was only so much they could do. A lot of folks in the Google ecosystem never cross over to the Microsoft ecosystem.”

He said Workspace support could help specific industries such as education.

“A lot of K-12 folks are using Google,” he said. “This could be an entry point for them.”

MSPs customers using Office 365 and Google Workspace can copy rules from 365 to Workspace.

Related:SaaS Alerts: Cybercriminals Shift SMB Attacks to Mobile Devices

SaaS Alerts Manage and Report already are available on Workspace. Lippie said Respond will be available at no extra cost to Workspace customers. SaaS Alerts’ license model is per user, per month. SaaS Alerts sells exclusively through MSPs, with 1,100 customers in 26 countries.

SaaS Alerts claims it processed and alerted MSPs to more than 3.5 billion SaaS events last year and stopped nearly 7,900 security incidents before they became significant compromises. Lippie said compromised business emails and token hijacking are the most common threats thwarted.

"SaaS Alerts has always enhanced my ability to secure my clients by providing the tools to conduct formal IT risk assessments, perform gap analyses both pre- and post-sale, and by aiding in ongoing account and identity provider hardening,” said Chad Edstrand, founder of Edstrand Technology Services. “Now with Respond for Google Workspace, I have an automated layer to swiftly respond to security events faster than I ever could before.”

SaaS Alerts Report gives a detailed look at user behavior and SaaS application events, providing a view of SaaS security for every client. SaaS Alerts Manage enables MSPs to set security even thresholds and integrate SaaS Alerts with other professional services automation (PSA) tools.

About the Author(s)

Dave Raffo

MSP News Editor, Channel Futures

Dave Raffo has written about IT for more than two decades, focusing mainly on data storage, data center infrastructure and public cloud. He was a news editor and editorial director at TechTarget’s storage group for 13 years, news editor for storage-centric Byte and Switch, and a research analyst for Evaluator Group. In addition to covering news and writing in-depth features and columns, Dave has moderated panels at tech conferences. While at TechTarget, Raffo Dave won several American Society of Business Publication Editors (ASBPE) awards for writing and editing, including for column writing.

Raffo covers the managed services industry for Channel Futures. His reporting beat includes the MSPs, key vendors and tech suppliers with managed services programs, platform providers, distributors and all key players in this sector of the market. Dave also works closely on the Channel Futures MSP 501 and our live events.

Raffo has also worked for United Press International, EdTech magazine, Windows Magazine and Data Center Intelligence Group (DCIG) in reporting, editing and research analyst roles.

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