ConnectWise IT Nation Secure: MSPs Getting the Message About Customer Conversations

MSPs are feeling the pressure from the constant barrage of cyberattacks.

Edward Gately, Senior News Editor

June 24, 2021

10 Slides

ConnectWise’s call for MSPs to talk to their customers about security resonated with a number of MSPs at this week’s ConnectWise IT Nation Secure.

IT Nation Secure attracted 2,300 participants, including 1,800 virtually. The conference was one of the first in-person channel events. And judging by the mood of in-person attendees, they’re ready to ditch virtual for more live events.


Funcshun’s Felipe Isaza

Felipe Isaza is CEO of Funcshun, a Miami-based MSP. It’s partnered with ConnectWise since 2010. He’s glad he attended the conference.

“Going into this new era of cybersecurity, there’s definitely a lot of guidance from them on how to secure our partners and internally as well,” he said. “The landscape is always changing and threats are on an aggressive path. But we’re definitely getting some insights of what we should be doing next to further protect our customers.”

Isaza said having those “tough conversations” with customers is “extremely important.” That’s so they have an idea of what’s expected and the difficulties in store for them.

“All the software that needs to be installed and all the additional tasks that need to be rolled out, it’s extremely important for them,” he said.

Isaza said he sees the threats every day and constantly from the assessments his company performs for its customers.

“We see those vulnerabilities and those bugs, so we always try to keep up with those,” he said. “It’s always a grind and it’s ever evolving. But if we continue with those paths in mind and stay on track, I think we can keep up with it.”

Scroll through our gallery above for more comments from MSPs and other highlights from ConnectWise IT Nation Secure.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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