https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

RMM/PSA


Australia: Will Consulting Firm Give Tigerpaw Software a Lift?

  • Written by Joe Panettieri 1
  • June 23, 2010
Tigerpaw Software is the latest North American software company to zero in on Australia's managed services market. The PSA (professional services automation) software developer is partnering up with an Australian consulting firm to help speed Tigerpaw deployments among VARs and MSPs working down under. Here are the details.

Tigerpaw Software is the latest North American software company to zero in on Australia’s managed services market. The PSA (professional services automation) software developer is partnering up with an Australian consulting firm to help speed Tigerpaw deployments among VARs and MSPs working down under. Here are the details.

No doubt, most of the major PSA and RMM (remote monitoring and management) software providers have made the leap beyond North America into Europe and Australia. So Tigerpaw could face intense competition in new markets.

That’s where Customer Centric Services (CCS) — an Australian CRM consulting firm — enters the picture. CCS plans to launch Tigerpaw Quick Start, which is “designed to help the average Tigerpaw user get a head start in deploying marketing, setting up a sales department, implementing service delivery and billing faster.”

As part of the Australia and New Zealand effort, Tigerpaw “comes with a full set of pre-populated best practices including ten marketing templates, workflow definitions, quoting templates, proposal samples, service order templates, purchase order templates and invoice documents, customized to the customers branding, logo and specification,” according to a joint press release.

Tigerpaw seems to be evolving in 2010. The company plans to host its first partner conference in October 2010. And James Foxall — the public face of Tigerpaw — was promoted to the president post in April 2010.

Competitive Market

Even as Foxall strives to raise Tigerpaw’s visibility the company faces entrenched and emerging rivals. Examples include:

  • Autotask acquired VARStreet to help VARs and MSPs automate services and product opportunities.
  • ConnectWise launched ConnectWise Capital, which has invested in LabTech (a remote monitoring and management software provider) and CharTec (a hardware as a service specialist). ConnectWise CEO Arnie Bellini is also starting to evangelize “the modern office,” and apparently plans to offer VARs and MSPs a range of solutions to build such offices.
  • NetSuite promotes OpenAir, a SaaS PSA platform, to technology and business consultants.
  • European PSA upstarts like Severa increasingly target the North American market.

All that said, Tigerpaw seems to be taking steps to raise its own visibility.

Sign up for MSPmentor’s weekly Enewsletter, Webcasts and Resource Center. And follow us via RSS; Facebook; Identi.ca; and Twitter. Plus, check out more MSP voices at www.MSPtweet.com.\


Tags: Agents Cloud Service Providers MSPs VARs/SIs RMM/PSA Strategy

Most Recent


  • Zero Trust World Feature 2023
    Zero Trust World: ThreatLocker Hopes MSPs Get 'Smarter' About Fighting Attacks
    Zero Trust World is about deep diving into the threat landscape and knowing your enemies.
  • Layoffs
    Talkdesk Layoffs Impact Sizable Number of Workers, Former Employee Says
    Talkdesk did not provide reasons for the reduction in headcount, one laid-off worker said.
  • Black History Month
    Black History Is American History, Say Project 21 Members
    Civil rights leaders fought for equal opportunity, not equal outcomes, the group believes.
  • Rob Rae
    Pax8 Lands Well-Known Channel Leader, Influencer Rob Rae
    The former senior VP of business development at Datto has a new title at a new company.

2 comments

  1. Avatar Glenn Houssenloge June 24, 2010 @ 11:12 pm
    Reply

    Joe,

    We like to think so. Tigerpaw is moving ahead in leaps and bounds in the MSP space. Traditionally, this has not been a strength market for Tigerpaw, but I believe that is changing.

    We’re very excited about future developments, which we believe will increase the competitiveness of Tigerpaw and provide an even more solid solution option against our competitors’ offerings. On that level there is some disenchantment out there and we believe our offerings can alleviate some of that pain.

    This is just one reason why it makes perfect sense for Tigerpaw to increase their global partner presence at this time. The new channel model binds us closer to Tigerpaw. On top of that we have the capability to provide a level of support and services beyond what the vendor can offer.

    Regards,
    Glenn Houssenloge
    Customer Centric Services

  2. Avatar Joe Panettieri June 25, 2010 @ 12:18 am
    Reply

    Glenn: Thanks for sharing more details about the CCS strategy and your relationship with Tigerpaw. We’ll be watching to see where James takes Tigerpaw next… And please keep us posted on your efforts in Australia and NZ.
    -jp

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Fortune 500 2021 logo
    AT&T, Microsoft, Verizon, More Tech, Telco Companies Make Latest Fortune 500
  • Database
    New Gradient MSP Tool Combats 'Dirty Data' Frustrating Vendor Sales Processes
  • IPO
    iboss Could Join KnowBe4, Darktrace, Datto, Others in Tech IPO Onslaught
  • Surprised Businessman
    SolarWinds Hack: More Surprises, Plus Why Heads Didn't Roll

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

Zero Trust World: ThreatLocker Hopes MSPs Get ‘Smarter’ About Fighting Attacks

February 1, 2023

Black History Is American History, Say Project 21 Members

February 1, 2023

Pax8 Lands Well-Known Channel Leader, Influencer Rob Rae

February 1, 2023

Industry Perspectives

View all

How to Break Through the Growth Ceiling

February 1, 2023

5 Things to Look for in a UC Partner

January 31, 2023

The Benefits of Hiring an Investment Bank

January 30, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

How To Boost Your Business With White-Label UCaaS

February 28, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

Day 1 of #ZTW23: @ThreatLocker hopes attendees walk away smarter about #zero trust and cybersecurity.… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them dlvr.it/ShpCHp https://t.co/Av6eJmYnnF

February 1, 2023
ChannelFutures

Frost Radar: North American UCaaS Market, 2022 dlvr.it/ShpBhh https://t.co/KhiTCSoGRH

February 1, 2023
ChannelFutures

The Complete Guide to White-Label UCaaS for Reseller Success dlvr.it/Shp8lc https://t.co/SdMhek3KCk

February 1, 2023
ChannelFutures

.@splunk is laying off 325 employees, or 4% of its global workforce. The layoffs will take place mostly among emplo… twitter.com/i/web/status/1…

February 1, 2023
ChannelFutures

.@TDSYNNEXUK and MSSP @wearechorus to offer new managed security service to UK partners. dlvr.it/Shnd7n https://t.co/B0TZroBadL

February 1, 2023
ChannelFutures

RT @ChannelEurope: Learn from the UK's top experts in the channel this summer at #ChannelEurope, part of @LDNTechWeek! Happening at etc.ven…

February 1, 2023
ChannelFutures

.@RobTRae sits down for a 1:1 on his new gig at @Pax8 and reflects on his 9+ years at #Datto.… twitter.com/i/web/status/1…

February 1, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X