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Mitel Survey Reveals Motives for Migrating to Cloud Phone Systems

The survey found the tech requested most includes classic functions such as presence, instant messaging and video.

November 25, 2019

3 Min Read
Cloud Phone

By Mitel

A Mitel survey entitled “Cloud Adoption as Viewed By European Companies” has identified some highly interesting results for the UCaaS market and channel partners.

It is not a question of if, but when many businesses will shift their communications to cloud-based platforms. This is a key takeaway from the second edition of Mitel’s survey into how European companies see cloud-based solutions. Innovation is at the heart for the adoption of cloud technologies for a large majority of the respondents. The pay-as-you use model addresses the needs of businesses for flexibility, innovation, collaboration and in particular, business agility.

SpokingPolls surveyed 1,003 corporate executives to understand their reasons for moving from a traditional on-site model to a cloud phone system. The respondents included CIOs and CTOs (69%), with the remainder from HR, CEO, CMO and technical roles.

The survey highlighted a number of elements that demonstrate UCaaS adoption will continue to take market share.

  • Maximising availability is a key factor. Seventy-seven percent of UCaaS adoption is based on prioritising a single requirement with strong attention given in the survey to maximising availability. Other potential benefits, such as the ability to integrate with existing business applications such as CRM tools, are also being considered. The survey revealed that business currently migrating to the cloud are technical in approach and also are focusing on choosing an opex spending model.

  • Enhanced IT security is driving adoption. Security remains a question for businesses considering cloud deployments and is often flagged across enterprises as a key blocker. Mitel’s survey reports that this trend exists in SMBs too. The good news is that UCaaS security has proved itself as the technology has matured. As platforms prove their security credentials, businesses are increasingly confident in using cloud to modernise their IT and communications. Almost a third of companies in the survey have started to virtualise their ICT.

  • Innovation is a driver. Innovation is a key factor in improved user and customer experience. Mitel’s survey identified that European companies associate cloud technology with innovation. Generally, companies looking for innovation place a lower priority on price and the need to outperform the competition often outweighs budgets constraints. The survey also reports that the technology requested most includes classic functions such as presence, instant messaging and video.

  • The need for specialised support. Sixty-two percent of companies that responded to the survey said that they want to work with a cloud specialist in the sector and establish a meaningful working relationship. It is clear that while working with multiple vendors is important to the selection and deployment of communications, businesses do prefer to work with a single partner for effective management.

  • Remote and flexible working. Forty-one percent of the companies had nomadic workers and 14% use distance working. These figures show a strong evolution toward the new working models expected by the employee of today.

The stats revealed in the Mitel report provide compelling reading for businesses thinking about moving their communications the cloud.

For more information on cloud adoption, and to download the full report, use this link..

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