The VAR Guy

June 21, 2007

1 Min Read
Dealing With Dell Customer Support

The VAR Guy is still waiting for his Ubuntu Linux PC to arrive from Dell. He ordered it back on May 27. Apparently, FedEx couldn’t deliver the system because they believed The VAR Guy’s street address was a vacant building. Here’s what went wrong and how Dell is resolving the issue.

In the Dell order system, The VAR Guy clearly communicated that his address included both a street number and a suite number. Unfortunately, when the order moved from Dell’s system into FedEx’s system, the suite number apparently got dropped, according to Dell. The VAR Guy doesn’t know how the error occurred; he just wants his Ubuntu Linux PC.

Fortunately, Dell actually picked up the phone when The VAR Guy called for help. In fact, The VAR Guy is still on the phone now with The Dell Dude. Helpful and responsive … the support call seems to be going okay. VAR Guy and Dell Dude are working through a dialog now to ensure FedEx actually delivers the system.

Now, for the ultimate irony: When FedEx tried to deliver the system without The VAR Guy’s suite number, the resulting address was a vacant CompUSA store that recently closed. So Dell buries CompUSA in the market place…. yet CompUSA continues to haunt The VAR Guy.

The support call just ended. After 20 minutes of conversation, The VAR Guy believes his Ubuntu PC will finally arrive within 24 hours. He’ll keep you posted.

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