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June 29, 2011
When ConnectWise Capital invested in LabTech Software back in 2010, plenty of readers asked MSPmentor if LabTech would continue to integrate with Autotask and Tigerpaw Software — two software platforms that compete with ConnectWise. The answer remains yes. Here’s the update.
LabTech is a remote monitoring and management (RMM) software platform. ConnectWise, Autotask and Tigerpaw Software are PSA (professional services automation) platforms. Earlier today, StorageCraft ShadowProtect, a backup and disaster recovery solution, surfaced in the LabTech Marketplace.
As part of the announcement, LabTech voiced continued support for a range of PSA solutions. The statement read:
“The primary function of the LabTech Marketplace is to effortlessly give partners the option to install or update reports, plugins, definitions, probe templates, searches, data views and monitors. Boasting a tool box of products including ConnectWise, AutoTask, CommitCRM, TigerPaw, CDYNE Voice plugin, ShadowProtect reports are the newest feature. ShadowProtect is a StorageCraft backup solution that is fully integrated into LabTech Software that serves as an OEM Distributor for the product.”
On the one hand, I think it’s clear that ConnectWise and LabTech plan to integrate as closely as Microsoft Word and Excel. But on the other hand it’s also clear that LabTech certainly won’t ignore MSPs and VARs that run rival PSA platforms.
As I’ve said before, I think the strategies within ConnectWise and LabTech are similar to the strategies within Oracle and Microsoft. For instance, Oracle wants to integrate its database and applications most tightly to Solaris and SPARC — which Oracle now owns. But on the other hand, Oracle continues to integrate to Microsoft Windows Server, Red Hat Enterprise Linux and other third-party platforms because the market demands it. Plus, it just makes good financial sense.
I think LabTech will continue to follow a similar strategy in the PSA market. Most of the major RMM software providers connect to all of the major PSA platforms. LabTech will do the same. Anything less would artificially limit LabTech’s addressable market opportunity.
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