LabTech 10.5: Here's What MSPs Need to Know

LabTech Software has incorporated agent, monitoring, remote control, scalability and security updates into its remote monitoring and management (RMM) platform. Here are the details.

Dan Kobialka, Contributing writer

December 7, 2015

1 Min Read
LabTech Software CEO Matt Nachtrab
LabTech Software CEO Matt Nachtrab

LabTech Software has incorporated agent, monitoring, remote control, scalability and security updates into its remote monitoring and management (RMM) platform. 

The Tampa, Florida-based RMM platform provider last week unveiled LabTech 10.5, which is designed to enable LabTech Software’s managed service provider (MSP) partners “to offer faster and more comprehensive remote support, even if the end users do not have a LabTech agent installed.”

“LabTech Software remains dedicated to delivering innovative and useful enhancements that help our partners stay one step ahead of emerging IT demands,” LabTech Software CEO Matt Nachtrab said in a prepared statement. “Our latest release enables partners to gain even greater efficiencies in remote support and monitoring, so they can support their clients better and faster than ever before.”  

In addition, LabTech Software said its new release features:

  • Remote control updates; the Web Control Center now uses integrated ScreenConnect Remote Access for all users and allows for Remote Support integration — a separately licensed product.

  • LabTech Ignite management packs that provide enhanced monitoring flexibility and volume control.

  • Agent enhancements that now support localized remote monitors.

  • Scalability enhancements that now support split-server configuration for separate database servers.

  • Security enhancements, including a new User Class Manager for more granular control of LabTech users.

LabTech Software boasts 5,000 unique partners worldwide and continues to explore ways to bolster its platform as well.

For example, LabTech Software in October began offering the Symantec Endpoint Protection security solution to its MSP partners, along with IBM MobileFirst Protect (formerly MaaS360) for enterprise mobility management (EMM) and Veeam Endpoint Backup for LabTech for backup and disaster recovery (BDR).

What are your thoughts on LabTech Software? Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

About the Author(s)

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

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