LiveVox Holdings, a provider of cloud-based customer service and digital engagement tools, last week appointed John DiLullo as CEO. He’s a 30-year technology industry veteran.

LiveVox’s Louis Summe

Louis Summe, the company’s co-founder and former CEO of 22 years, will continue to serve on the board of directors and become vice chairman. He will lead a newly-formed product and technology committee.

“I co-founded LiveVox with a vision centered on creating a comprehensive, easy-to-use contact center platform designed to improve customer outcomes,” Summe said. “I am proud of the role LiveVox has played in advancing the digital transformation of contact center solutions, and am grateful to my incredible team, who helped turn this vision into a reality. … LiveVox is well-positioned for its next chapter, with strong market leadership, industry-leading customer retention and consistent annual growth. I am confident that LiveVox is in great hands with John.”

DiLullo brings three decades of experience in networking, telecommunications, application delivery and security. He has more than ten years in the contact center, telephony and workflow automation space.

Stewart Bloom is executive chairman of LiveVox.

“John brings a compelling mix of relevant technology and commercial industry experience, a proven track record of successfully scaling go-to-market operations and a customer-first orientation, making him the ideal leader for LiveVox as it enters its next phase of growth,” Bloom said. “The board is confident that John has the right vision and expertise to support the company’s existing customer base, expand LiveVox’s product suite to new markets and customers and maintain the Company’s commitment to consistent innovation and customer service.”

‘A Pivotal Time’ for LiveVox

LiveVox’s John DiLullo

DiLullo most recently served as the CRO of Forcepoint, where he led the company’s worldwide sales, revenue operations, marketing and business development organizations. During his time at Forcepoint, DiLullo facilitated the successful launch of Forcepoint’s cloud-native security platform and oversaw investments in the company’s global partner program. Prior to Forcepoint, DiLullo served as CEO of Lastline Security, a fast-growing AI-based Network Threat Detection company that was acquired by VMware in 2020.

“I’m excited to be joining LiveVox at such a pivotal time. Businesses, both small and large, are rethinking how they serve their customers in these unprecedented times. Cloud-based, omnichannel and AI solutions are quickly becoming requirements as customers demand more capabilities, flexibility and improved experiences,” DiLullo said. “I am incredibly impressed by the company’s solid foundation, the talented workforce they have assembled and the unique culture that Louis and the team have built. I am eager to help the team continue its great work and to help strengthen and expand LiveVox’s market position.”

Prior to Lastline Security, DiLullo worked for several market leaders domestically and abroad, including Cisco Systems, Avaya and Aruba Networks/Hewlett-Packard Enterprise, where he served customers of varying sizes through traditional and emerging channels.

Previously, DiLullo was an operating partner at Francisco Partners Consulting, a global investment firm that specializes in partnering with technology and technology-enabled businesses. DiLullo holds two U.S. patents and is a former Stanford University Fellow.