Carousel Adds Former Avaya Contact-Center Consultant to Team

See who Carousel grabbed from Avaya to serve as its new contact-center solution consultant for strategic accounts.

Craig Galbraith, Editorial Director

December 9, 2013

1 Min Read
Carousel Adds Former Avaya Contact-Center Consultant to Team

**Editor’s Note:

Click here
to see which channel people were on the move in October and November.**

Systems integrator Carousel Industries has named Terence Fogarty as its new contact-center solution consultant for strategic accounts.

Fogarty, who has 20 years of experience in contact-center applications, will focus on helping Carousel’s largest customers improve their customer-service delivery processes and performance. This includes development of strategies and execution, business discovery/solution development, return on investment analysis, and evolution plans. 

Fogarty most recently worked at Avaya, where he focused on helping that company’s largest contact-center clients develop and implement customer-service strategies and solutions.

We are excited to have Terence join the Carousel team and look forward to our continued growth in the contact-center space,” said Dan Whalen, vice president of engineering, Carousel Industries. Terences experience with helping clients forge solid, customer experience strategies that fit their unique business model is simply a huge win for us and our customers. Terence is well versed in how enabling solutions like social media, multichannel, analytics, mobility, cloud and self-service can all propel higher service levels, customer loyalty and revenues while protecting and enhancing your brand.”

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About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

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