Aspect Software Names New CEO

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There’s a new boss at Aspect Software, a provider of customer contact, enterprise workforce optimization, and Microsoft platform solutions. Stewart Bloom bas been appointed chief executive officer, effective immediately.

Aspect says Bloom brings more than 28 years of experience in enterprise software and professional services to Aspect, most recently as CEO of Escalate Retail, prior to its acquisition by RedPrairie Corp. From his work leading one of the largest multi-channel retail software and service providers in the industry, Bloom has been immersed in the convergence of information and technology with a focus on delivering reinvented customer experiences.

“Aspect is an asset-rich organization at a time when enterprise businesses are rethinking how they compete through differentiated customer experiences,” said Bloom. “This is a pivotal time for the company to capitalize on its technologies, strategic investments and industry relationships in order to successfully prepare and position ourselves for sustained market growth and investor returns in the years ahead.”

Prior to Escalate, Bloom was CEO for GERS Retail Systems; vice president, Americas Technology Services for Capgemini; and senior vice president for strategy consultancy at Mainspring, prior to its IPO and subsequent acquisition by IBM.

Bloom replaces Jim Foy, who will remain in the full-time role of executive chairman of Aspect’s board of directors.