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NWN Acquires Carousel Industries, Creating Business Communications Giant

The acquisition comes on the heels of a record 24 months for NWN.

Edward Gately

May 13, 2021

2 Min Read
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NWN and Carousel Industries are combining to form a $1 billion “powerhouse” in cloud communications and infrastructure services.

NWN, a cloud communications service provider (CCSP), didn’t say how much it’s paying for Carousel.

The acquisition comes on the heels of a record two years for NWN. That includes significant adoption of its solution portfolio and 20% acceleration in revenue growth from the prior year.

With the acquisition of Carousel, NWN says it’s doubling down on its solutions for cloud communications, engagement, networking, devices, security and infrastructure for the work-from-anywhere environment.

Carousel serves more than 5,000 customers nationwide. Like NWN, the company has technology expertise across unified communications and collaboration (UCC), secure infrastructure, data centers, networking and cloud solutions.

Unparalleled Reach

Jim Sullivan is NWN‘s CEO.

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NWN’s Jim Sullivan

“Our intent is to build a national powerhouse brand that will transform expectations for today’s work-from-anywhere environment,” he said. “Business communications are essential to productivity and collaboration. There is a tremendous need for service providers to help deliver better employee and customer experiences across commercial and public sector markets. The combined entity will give us unparalleled reach and resources to meet customer demand.”

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

Jeff Gardner is Carousel‘s founder and CEO. He said the acquisition represents an “incredible” opportunity for his company’s employees, customers and partners.

“We share an innate passion for propelling our customers’ journey to the cloud — driving adoption with speed and scale, providing ROI, and enriching their transformation journey,” he said. “As much as 70% of our customer base is demanding integrated cloud services now. And this partnership will advance our ability to meet and exceed their needs from day one.”

According to Gartner, global spending for IT services, communications services and devices will reach more than $3.3 trillion in 2021. To meet this need and support the new pandemic-prompted workstyle, organizations are increasingly engaging with CCSPs to integrate and manage all technologies to maintain connectivity, and enhance the employee and customer experience securely, NWN said.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.

About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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