March 2, 2022
Invictus Growth Partners has acquired Revation Systems, the provider of cloud-based engagement and communication solutions.
Founded in 2003, Revation developed a secure messaging and cloud contact center platform. It powers digital customer service and contact center solutions for more than 600 health care and financial services customers in the United States. Revation says its LinkLive product has enabled billions of communication sessions for secure financial services and health care interactions.
The acquisition includes a significant capital investment to accelerate sales of LinkLive. The company plans to make enhancements that further automate customer engagement while lowering costs.
Gartner forecasts that the CCaaS market will grow at a 17% CAGR through 2024, to reach $18 billion. This is as users adopt expanded capabilities including multichannel, artificial intelligence, analytics and workforce management.
We recently compiled a list of 20 top CCaaS providers offering products and services via channel partners.
Opportunity to Scale
Revation’s Perry Price
Perry Price is founder and CEO of Revation.
“Invictus is clearly the perfect partner for Revation as we look to expand domestically and globally,” Price said. “We are excited about this investment and the opportunity to scale, grow and accelerate our market leading solutions at the intersection of secure communications and human relationships. In addition to capital, Invictus’ expertise in artificial intelligence and its SaaS business focus makes this a real win for our customers, employees, and shareholders.”
Revation’s LinkLive is HITRUST CSF certified with what the company says is a unique approach to development. Each line of code of each product Revation has brought to market has security in mind.
Invictus’ John DeLoche
John DeLoche is co-founder and managing partner at Invictus.
“Revation provides a mission-critical engagement platform for financial services and health care organizations that enables the highest level of security and a frictionless user experience,” DeLoche said. “We are honored to partner with Perry and his team to help them continue to innovate through their artificial intelligence-enabled CCaaS platform to meet their customers’ needs.”
William Nettles is co-founder and managing partner at Invictus. He said the Invictus team was excited to partner with Revation to help accelerate the growth of Revation’s business. Invictus would provide CCaaS and workforce optimization solutions for financial institutions, health care organizations and additional vertical markets.
“The Revation team believes in the power of human relationships and that innovation in communications will connect people and improve their lives,” Nettles said.
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