August 7, 2023
Specifically, the Five9 acquisition will help the company access the contextual data to “optimize, predict and deliver” services for customers. It’s critical for Five9 AI and automation solutions where the use of data aims to accurately and effectively deliver a good customer experience.
Five9’s Mike Burkland
“Aceyus’ customer base includes many Fortune 100 companies and joint accounts with Five9, including some of our largest prospects and customers around the globe. The addition of Aceyus will extend our platform to further facilitate the migration of large enterprise customers to the cloud and to leverage contextual data to deliver personalized experiences,” said Mike Burkland, Five9 CEO and chairman.
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“More and more, our customers expect access to sophisticated, yet easy to understand real-time customer experience data and metrics as they migrate to the cloud,” said Casey Klein, contact center vice president at Presidio, which partners with both Five9 and Aceyus. “The combined capabilities and expertise of Five9 and Aceyus will add strategic business value as we deliver innovative solutions, expanded product offerings, and improved services for our customers.”
Five9 Acquisition + Earnings
The Five9 acquisition of Aceyus broke during an afternoon earnings call where the company revealed revenue in the second quarter approached $223 million, up from a little more than $189 million in the year- ago quarter. That topped analysts’ projections. Five9’s CEO cited “new logo bookings, demonstrating our strong go-to-market execution” as reason for the quarterly success.
The company also lost less money last quarter ($21.7 million) than it did in Q2 2022 ($23.7 million).
It wasn’t, however, all rosy earnings news for Five9. Its stock price is down about 6% in after-hours trading after its projections for the third quarter came in lighter than anticipated.
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