Talkdesk Promotes 3 to Leadership Team

Talkdesk just expanded its leadership team with a new chief revenue officer (CRO), chief customer officer (CCO) and international chief operating officer (COO).

Talkdesk’s Tony Barbone

The company expects the appointments will help it grow internationally across its customer, revenue and market segments.

Tony Barbone is Talkdesk’s first CRO. He will lead all global sales, channel, sales development representatives, solution engineering and customer experience (CX) strategy teams.

Previously, Barone was senior vice president of Talkdesk global sales. He was responsible for executing the company’s direct and indirect sales strategy. Under his leadership, Talkdesk delivered record results quarter over quarter and expanded its global sales significantly.

Kieran King now is CCO. She joined Talkdesk one year ago as senior vice president of customer success. She later added Talkdesk professional services.

Talkdesk’s Kieran King

In this new role, King will also be responsible for Talkdesk’s customer support team.

Marco Costa is Talkdesk’s international COO. He’s been with the company for four years and most recently was EMEA general manager.

In his new role, Costa is responsible for oversight and operations for all aspects of Talkdesk’s global business.

Aggressive 2021 Growth Plans

Talkdesk’s Marco Costa

Tiago Paiva is Talkdesk’s CEO.

“We have aggressive growth plans in 2021, and reaching our goals requires a fearless, exceptionally talented and deeply experienced executive team,” he said. “It is an honor to welcome Tony, Marco and Kieran as Talkdesk senior executive leadership. Tony’s passion for creating and driving a high-performance sales culture will allow us to continue the phenomenal growth we’ve had. Kieran’s love of and support for Talkdesk’s customers will help us continue to build a diverse, loyal customer base of CX industry leaders. Marco’s vast international experience and operational excellence will allow us to move into new countries with focus and precision.”

King said she is an advocate for gender balance and this will continue in her new role. With King on board, the Talkdesk leadership team is now 50% women.

“In fact, I have the privilege of serving as a founding member and executive sponsor of Talkdesk’s Women in Technology Employee Resource Group (ERG),” she said. “It is an honor to extend my lifelong passion for gender equality to support the development and sponsorship of women at Talkdesk.”

Talkdesk CX Cloud allows companies to adapt contact center operations to the evolving needs of customers, customer service and sales teams. Artificial intelligence (AI) powers the CX Cloud platform and it integrates with more than 60 business tools.