https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • Complete 2023 MSP 501 Rankings
    • 2023 MSP 501 50-1
    • 2023 MSP 501 100-51
    • 2023 MSP 501 150-101
    • 2023 MSP 501 200-151
    • 2023 MSP 501 250-201
    • 2023 MSP 501 300-251
    • 2023 MSP 501 350-301
    • 2023 MSP 501 400-351
    • 2023 MSP 501 450-401
    • 2023 MSP 501 501-451
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2023 MSP 501
    • 2023 NextGen 101
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2024 CP Expo Call for Speakers
    • Channel Futures Leadership Summit
    • MSP Summit
    • CP Conference & Expo
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • Complete 2023 MSP 501 Rankings
    • 2023 MSP 501 50-1
    • 2023 MSP 501 100-51
    • 2023 MSP 501 150-101
    • 2023 MSP 501 200-151
    • 2023 MSP 501 250-201
    • 2023 MSP 501 300-251
    • 2023 MSP 501 350-301
    • 2023 MSP 501 400-351
    • 2023 MSP 501 450-401
    • 2023 MSP 501 501-451
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2023 MSP 501
    • 2023 NextGen 101
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2024 CP Expo Call for Speakers
    • Channel Futures Leadership Summit
    • MSP Summit
    • CP Conference & Expo
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Distribution


Shutterstock

CRM

ScanSource, Intelisys Partners Get New CRM Opportunity via Canpango Acquisition

  • Written by Lynn Haber
  • August 22, 2018
With the Canpango acquisition, ScanSource builds out a CRM practice and partners can leverage new business growth opportunities as well.

ScanSource and Intelisys partners have a new resource with strong customer relationship management (CRM) skills available to them with the distributor’s acquisition of Canpango, a silver Salesforce implementation and consulting partner.

The Canpango acquisition comes about 18 months after the POS Portal acquisition and two years after the Intelisys acquisition. The Canpango buy is part of ScanSource’s strategy to carve out a new and growing practice area.

ScanSource's Tony Sorrentino

ScanSource’s Tony Sorrentino

“This fits our desire, where we’re always looking for new markets and opportunities for our partners to help them grow their business,” Tory Sorrentino, ScanSource co-president, told us. “Canpango made a lot of sense with all of the growth and expansion in [unified communications as a service and contact center as a service], and the need for CRM integration increasing. It gives partners an opportunity to sell more to their existing customers.

ScanSource will retain the Canpango brand and it will operate as a ScanSource company. Canpango will retain its silver-level Salesforce partner status.

Keep up with the latest channel-impacting mergers and acquisitions in our latest M&A roundup.

Canpango brings to the table other Salesforce consulting-partner skills such as business process consulting, training and education, application development, data migration and reporting. The Salesforce partner reports having worked on more than 1,000 projects with more than 700 satisfied customers in a variety of industries including manufacturing, technology, health and life sciences, consumer packaged goods, and legal.

“We believe the CRM opportunity is a massive one,” Andrew Pryfogle, cloud transformation, Intelisys, a ScanSource company, said. “We picked a company that’s an up-and-coming leader in that space and is doing an amazing job at executing, specifically around Salesforce.com, the market leader.”

Gartner reported that worldwide CRM software revenue amounted to $39.5 billion in 2017 and expects it to be the fastest growing software market in 2018, with a growth rate of 16 percent.

ScanSource suggests that the Canpango acquisition allows partners to build out their CRM capabilities without having to build out their own CRM practices. It also will help them get to market faster with new offers and drive new revenue opportunities, including CRM and customer-support solutions integrated directly with contact center as a service (CCaaS) and unified communications as a service (UCaaS).

SacnSource's Matt Lautz

SacnSource’s Matt Lautz

Headquartered in Milwaukee, Wisconsin, Canpango also has offices in Chicago, New York, London, and Port Elizabeth, South Africa. The company has 70 employees. Matt Lautz, co-founder and CEO of Canpango, will join ScanSouce and head up the new ScanSource CRM and business process consulting practice. He became a Canpango board member three years ago and CEO in 2016, according to his LinkedIn profile.

“CRM is at the core of every customer conversation, as reliable data allows for more meaningful customer relationships. The CRM conversation provides a natural entrance point for partners to extend their current offerings beyond UCaaS and CCaaS to include CRM, marketing automation, business consulting services and more,” said Lautz. “We are excited to join the ScanSource team and to deliver the professional services that can help both ScanSource and Intelisys partners accelerate these business opportunities.”

Pryfogle stresses that the CRM opportunity coincides with ScanSource’s CX – or customer experience – strategy.

“The acquisition opens up a broader conversation that our partners can have with their customers about a broader strategy around CX – which is an integral part of our CX strategy overall,” he said.

Tags: Agents Cloud Distribution EMEA Mergers and Acquisitions Technology Solutions Brokerages

Most Recent


  • Cisco acquisition of Splunk gets partner reaction
    Partners Hope Splunk Keeps 'Pace of Innovation' in Cisco Acquisition
    All will be well if Cisco integrates Splunk the way it integrated Meraki, a partner told Channel Futures.
  • Broadcom-VMware and China
    Broadcom-VMware Hits Snag in China as IT Incurs Too-High Cloud Costs
    Our latest cloud news roundup features an acquisition update, looks at research you need to know, and more.
  • cloud marketplaces
    Haven’t Drunk the Cloud Marketplaces Kool-Aid? It’s About Time You Did
    The Ultimate Partner's Vince Menzione explains why channel partners (small ones, too) need to get on board.
  • Red Hat partner program getting a revamp
    Red Hat Partner Program Set for Revamp
    Red Hat is overhauling its partner program to better reflect its ecosystem of partners, says a channel exec.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Conflict Boxing Gloves
    Channel Conflict, Controversy: SolarWinds Hack, Racism, Layoffs, Zoom-RingCentral
  • Social media smartphone
    Social Media Roundup: Partners Talk Crypto, Security Hiring
  • Europe skyline
    The Master Agent Model Is Taking Off in Europe
  • PlanetOne Gainey Golf Event Feature
    PlanetOne Golf Event: In-Person Channel Networking Makes Big Comeback

Upcoming Events

View all

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Channel Partners Conference & Expo

March 11, 2024 - March 14, 2024

Channel Futures Leadership Summit 2024

September 17, 2024 - September 19, 2024

Galleries

View all

Broadcom-VMware Hits Snag in China as IT Incurs Too-High Cloud Costs

September 22, 2023

Cisco’s Splunk Acquisition ‘True Bombshell Move,’ Will Have Massive Impact on Cybersecurity

September 21, 2023

Cisco SMB Business Gets Updated Sales Coverage Model, New Investments

September 21, 2023

Industry Perspectives

View all

Why Conversational AI Matters for Your Customers and How It Can Boost Your Revenue

September 15, 2023

The 5 Ds that Lead to Unplanned Business Sales

September 13, 2023

Hot Generative AI Market Must ‘Cool Down’

August 28, 2023

Webinars

View all

MSP 501: Leadership in Cybersecurity

October 19, 2023

DE&I: Find the Balance that Works for You

September 7, 2023

Above and Beyond with the NextGen 101ers

August 30, 2023

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode 129: ZLH Enterprises

Coffee with Craig and James Episode 128: Channel Partner Strategies Intelligence Service

August 25, 2023

Coffee with Craig and James Episode 127: Expereo, Movie Night Returns

August 18, 2023

Coffee with Craig and James Episode 126: ARG

July 28, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X