CenturyLink/Lumen Technologies: Optimizing the Customer & Partner Experience in a Digital World

It's a big, bright digital world out there.

Craig Galbraith, Editorial Director

September 22, 2020

In this video from Channel Partners Virtual, Garrett Gee, senior vice president, indirect sales, looks at how CenturyLink (whose enterprise business is now called Lumen Technologies) has evolved and transformed to give channel partners an edge in the market selling its powerful global network and comprehensive technology solutions portfolio.

Gee discusses the investments and innovations the company is making to ensure customers and partners have an exceptional experience with the right balance of personal support and access to digital technologies. Matt Harty, VP of Branchise & GM Communication Services, AppSmart, joins the conversation with a testimonial and perspective about his company’s experience with CenturyLink/Lumen Technologies in 2020. It was all part of a VIP session at Channel Partners Virtual 2020.

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About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

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