3 Differentiators to Look For in a Backup Vendor

A multi-faceted backup solution – Datto pointed out that a multi-faceted backup solution can “ensure full data protection for businesses and maximize the value [that MSPs] can deliver to their customers.” A multi-faceted backup solution typically offers instant virtualization based on virtual machine disk image-based backups, redundant backups in secure locations and testing and proof of backup.

Time-based retention and predictable cloud billing – Time-based retention and predictable cloud billing are key, Datto said. MSPs that leverage time-based retention can take advantage of storage that is based on time frames (such as one-, three- or seven-year options) and offer a simple price per appliance. Datto noted time-based retention can make it easier for MSPs to estimate their recurring revenues too.

Genuine support – Every business wants to turn a profit, but that doesn’t mean a company should focus exclusively on the almighty dollar. Instead, a backup vendor should offer genuine support to MSPs and their customers. Datto recommended MSPs should make sure a backup vendor offers around-the-clock support in a disaster and has an in-house, dedicated support and account management team as well.