The Swiss Army Knife for MSPs: A Multi-Purpose Cloud-Based Support Tool

Reliable, practical and all-purpose. Those are some of the words used to describe the ultimiate tool -- the ever favorite Swiss Army Knife. Now what if you had a tool like that to help you with IT?

June 20, 2013

3 Min Read
The Swiss Army Knife for MSPs: A Multi-Purpose Cloud-Based Support Tool

By GoToAssist by Citrix Guest Blog

Calling all adventurous MSPs…..What if you could have a support tool in your pocket that was as reliable, practical and all-purpose — like a Swiss Army knife? How would that help your productivity?

Luckily, with GoToAssist by Citrix you can have this versatile toolset at your fingertips. Check out how GoToAssist is the all-in-one cloud-based tool purpose-built for MSPs.

Slices Through Issues

GoToAssist Remote Support slices through any technical problems for faster issue resolution. With razor-share features like system diagnostics, screen-sharing, chat and more, you can support PC, Mac and mobile devices from anywhere. You can even access unattended servers and workstations 24/7 and let your customers request help from your support portal or social channel.

Cutting Edge Service Desk Management

GoToAssist Service Desk reliably snips through in the complexities of service desk management to streamline workflow and speed up service.  You and your team can resolve incidents, configuration changes and releases with ease. Reduce your team’s workload and elevate customer satisfaction by creating customized end-user self-service.

Smooth Out Rough Spots

GoToAssist Monitoring lets you proactively identify issues in network and server performance to ensure smooth, uninterrupted operations.  Monitor and inventory networks, servers and services to gain total visibility into your IT infrastructure. Track performance in customized dashboards and set up alerts.

Uncork Mobile Support

Uncork your support operations and work where you want – at home or on the road. Get GoToAssist’s free mobile apps and deliver fast, easy remote support from your iPad or Android device. Additionally use Remote Support to provide support to mobile device users.

Citrix GoToAssist simplifies IT support with easy, affordable access to an integrated cloud-based toolset—all from one user interface. Customize GoToAssist to fit your unique business utility needs—choose one module, two or all three. GoToAssist is the multi-purpose support tool that can do it all.

For a free trial of this integrated toolset or to learn more, visit

And just in time for summer! The Freedom to Support From Anywhere Sweepstakes…..Here’s your chance to get out and about this summer too – compliments of GoToAssist.

Just LIKE your favorite support tool on Facebook and enter the GoToAssist Summer Getaway Sweepstakes between May 29, 2013 and midnight June 20, 2013 . You might be one of three lucky winners to bring home a $500 travel voucher and an iPad Mini.

And here’s the icing on the cake: Whether you’re barreling down the mountain bike paths of Colorado or relaxing on the beaches of Miami, you can still check in and deliver superior GoToAssist remote IT support if needed with your new iPad Mini and GoToAssist Remote Support app.

Can’t wait and already want to hit the road? Then download your complimentary GoToAssist Remote Support App right now and enjoy the freedom of staying connected from anywhere.

Jackie Murphy is a product marketer for Citrix GoToAssist. 



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