Tech Data Strengthens Cloud Support Services in Europe

The new ELITE CSS program offers partners a range of core and optional pay-as-you-go service modules.

Christine Horton, Contributing Editor

December 7, 2021

2 Min Read
Cloud strength, strong

Tech Data has announced the launch of a strengthened cloud support services program for its partners in Europe.

The ELITE Cloud Support Service (CSS) Partner Program is intended to help partners build a profitable cloud services and licensing portfolio.

The new services framework allows partners to choose between core and extended ELITE CSS Partner Program options in co-branded or white label versions.

The program includes a range of services modules, which are billed according to usage. This enables partners to create customized service packages according to an individual customer’s needs, says the TD SYNNEX company.

Modular add-ons include end-customer direct access, in which Tech Data addresses end-customer requests directly rather than mediating through the partner. It also provides custom SLAs, reducing response times for critical issues. Elsewhere it offers discounts for Tech Data Managed Services; Tech Data Academy offerings; and access to Tech Data’s Click 2 Run Solutions.


Tech Data’s Denis Fouquet

Denis Fouquet, vice president, cloud and software, Europe, Tech Data said the ELITE CSS program enables partners to transform their cloud services capabilities with a relatively low investment. They do this by leveraging the scale and cloud specialization of Tech Data.

“The program heralds a new era for cloud services, enabling the partner to develop truly customized service offerings by mixing and matching between the numerous add-ons and white-label options,” he said. “We believe that this sets a new standard for customer-centric cloud services that will fast become a must-have for our partners and their end customers.”

Partners can build their tailored ELITE CSS portfolio, based on the following services:

  • Multi-channel partner and end-user access

  • Highest ticket prioritization

  • 24/7 incident management

  • Guaranteed Initial Response Time SLAs

  • Multi-language support

  • Unlimited cloud tickets

  • On-premises and hybrid environment support options

  • Premier Support for Partners L3 escalation path when needed

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About the Author(s)

Christine Horton

Contributing Editor, Channel Futures

Christine Horton writes about all kinds of technology from a business perspective. Specializing in the IT sales channel, she is a former editor and now regular contributor to leading channel and business publications. She has a particular focus on EMEA for Channel Futures.

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