As of 6 p.m. ET, users were continuing to have difficulty using Microsoft’s online services.

Aldrin Brown, Editor-in-Chief

March 21, 2017

1 Min Read
Major Outage Shuts Down Office 365 in US Europe
The live outage map on shows reports of outages as of 6 p.m. Eastern Time.

Update: Microsoft reports that all systems are running normally as of Wednesday at 5:50 a.m. U.S. Eastern Time.


Huge parts of Microsoft’s online services were hit by an outage this afternoon, denying end users access to Office 365, OneDrive and other applications.

Website reported that the outage began about 1:40 p.m. Eastern Time today, with reports of widespread outages throughout the United States and Western Europe.

As of 6 p.m. ET, the Microsoft Office 365 Service health webpage indicated that users were continuing to have difficulty signing into the OneDrive file-hosting service.

“In some cases, after signing in to the service, users are then unable to access their OneDrive content,” the advisory said. “As the issue is intermittent in nature, users may be able to reload the page or make another attempt successfully.”’

A previous attempt to correct the problem was not completely successful, Microsoft said, and the company offered no timetable for getting the service back online.

“We’ve determined that the previously resolved issue had some residual impact to the service configuration for OneDrive,” Microsoft said. “We’re performing an analysis of the affected systems to determine what further steps are needed for full recovery.”

By late afternoon, more than 1,500 frustrated users had posted of their difficulties on

“Just outside London UK, complete failure to log into Office 365 or Onedrive,” wrote one user.

“The message that appears after you put your name in is ‘There was an issue with looking up your account. Tap Next to try again,’” the post continued. “This appears in-between your name and the chance to use your password.”

The outage was also affecting Microsoft’s Xbox Live network.


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About the Author(s)

Aldrin Brown

Editor-in-Chief, Penton

Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.

Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.


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