After Intermedia's cloud and hosted Exchange outage on Sept. 3, CEO Phil Koen steps up with a detailed apology, next steps and corrective measures.

Joe Panettieri, Former Editorial Director

September 4, 2013

1 Min Read
Intermedia Cloud Outage: CEO Offers 'Profound' Apology

Intermedia CEO Phil Koen offered a public apology for a major cloud services and hosted Exchange outage on Sept. 3. In addition to the technical setback, Intermedia also took a beating on Twitter and Facebook, as frustrated customers and partners vented for most of Sept. 3 without much reply from the company. Still, Koen’s public apology seems sincere. And it’s a safe bet the company is closely exploring how to leverage social media during a service issue. 

For ongoing coverage, stay tuned to MSPmentor’s sister site: Talkin’ Cloud.

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About the Author(s)

Joe Panettieri

Former Editorial Director, Nine Lives Media, a division of Penton Media

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