April 26, 2017
The new plan is aimed at enabling internal teams and smaller IT solutions providers – that haven’t yet adopted remote support – to easily deepen their service delivery relationships.
ConnectWise Control Free includes one technician license, with three access agents. Techs can connect to one end user per session, at no cost.
“Remote control options are the key to success in an IT ecosystem that mandates quick resolutions to technology problems,” ConnectWise Control general manager Jeff Bishop said. “Our fast, reliable and secure solution gives technicians what they need to address problems faster and more efficiently, whether the user’s machine is across the street or on the other side of the world.”
Users who want to upgrade from the free trial have three package options:
One: Allows up to 10 access agents and includes remote meeting capabilities, file transfer, auditing and customization.
Standard: A multi-tech option with unlimited access agents and up to three simultaneous sessions per tech. This package also includes mobile support, command line interface and Wake-on-LAN, to activate dormant machines.
Premium: Includes all the features of “Standard,” plus up to 10 simultaneous sessions per tech and video auditing.
The software-as-a-service product can be white-labeled through extensive customization.
“When you connect to a customer’s machine, customization keeps your brand front and center,” reads a description on the product webpage.
“Control provides a flexible, web-based solution that can be branded and customized,” it goes on. “Change the logo, change the icons, localize the language, even integrate it into your own website.”
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